The rental company staff handed me a form and told me I must choose one of the first two insurance options; I couldn’t skip insurance and couldn’t choose the third option, basic. Since I had already spent a long time in line and didn't want to argue (my English wasn’t good enough for an argument), I hurriedly purchased one of the insurance options to get the car. Later, I realized it included coverage like highway roadside assistance, which I didn’t need at all since I was only using the car in Los Angeles for three days. Overall, it left me with a very negative impression.

Both picking up and dropping off the car were quite convenient. One of our friends in the group is fluent in English, so the staff's suggestions on additional insurance could be accepted or declined accordingly. They won't force you to buy insurance to pick up the car. If you're not familiar with insurances, make sure to check the price list clearly; you can ask to see it before settling the bill. The most unsatisfactory part was that the reserved vehicle model was overbooked. They told us the originally reserved SUV was unavailable and that we'd have to wait at least 2 hours, so we switched to a cheaper sedan. However, they compensated us with some money. Initially, they offered $40, and after some negotiation, it went up to $55. This was still inconvenient since we had several large suitcases and were used to driving an SUV. QEEQ should ensure that car rental companies can provide the reserved models to their customers.

Took over an hour to get my vehicle from time of arrival, Bad rear tires and dirty car

Nope just dissapointed

I had paid for full insurance and the clerk didn't show any insurance and I paid for everything at the time of reservation and the clerk also didn't show any payment, I tried showing the clerk my email confirmation but the clerk didn't want to see it and told me she didn't show any of that information in her system.

Like: helpfully customer service
Dislike: that the airplane was late and the counter closes at 12 midnight. this cause me to get a ride more than 30 miles away and get a ride back later on in the day