I placed an order on Zuzuche on September 23, and paid 688 RMB in full with my credit card. On October 8, Europcar charged 660.39 RMB to my credit card. I was charged twice for the rental. Overcharged me.
At the rental counter, they swiped my card twice, once for 100 AUD and once for a smaller amount. They said they would refund the 100 AUD but it was never returned.
“All great except having to deal with europ car customer care centre in philipines.”
About Europcar:9.0/10
Call centre staffed in Philippines - no idea of local operation in Brisbane or vehicles etc... reluctant to transfer to local office.
Call centre advised that desk would be open til midnight as my flight was delayed. However internaltional desk was not staffed and had to go all the way to domestic terminal to collect car which added over 60mins. Wish I was told this could happen in advance.
Made a booking for a hyundai i30 or similar, got a suzuki baleno, which is similar in size but worse off on the fuel economy.
On the road, the car struggles a little on the Tasmanian hills and upslopes, but smooth drive overall. Handling was okay, transmission sometimes shifts up a gear for no reason which results in over revving, which is a known issue with this car (it was discontinued)
Came with an android-auto/apple-car compatible touchscreen interface, so you can save on getting the satnav.
Boot space is generous enough for a big luggage and two smaller sized baggage.
Europcar service staff was good, had a pleasant experience.
About QEEQ:10.0/10
Qeeq offered the best prices for my dates. Worth to get the diamond membership if you are planning more then a few car rentals as the discounts offered offsets the upfront costs.
Mobile app has exclusive discounts.
Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.
About QEEQ:8.0/10
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Customer Service
Great vehicle and very competitive price.
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