Not a good experience

D.Reynolds

New Zealand

Reviewed: Thu, Feb 23, 2023

About EZU: 6.0 /10

Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.

Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

EZU

Auckland Airport(AKL)

Auckland

New Zealand

Intermediate | Toyota Camry or similar

16-day rental

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John, Scotland

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Auckland Airport(AKL)

Auckland

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Reviewed: Fri, Oct 18, 2019

“My first call for car hire any time in Auckland.”

About EZU: 10.0 /10

On our arrival, we had to wait for pickup while the only member of staff on duty was dealing with other customers.

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EZU

Auckland Airport(AKL)

Auckland

New Zealand

Reviewed: Tue, Aug 6, 2019

“Heavily overcharged for a small ding that I didn't cause”

About EZU: 6.3 /10

On drop off, they will definitely go out of their way to find the smallest ding or scratch possible. I was charged $500+ for a tiny ding on the front bumper, even though the staff said it'd probably be around $150. Definitely not worth the cheaper car rental rate when they appear to make their money off small dings that you didn't cause.

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Auckland Airport(AKL)

Auckland

New Zealand

Reviewed: Sat, Apr 20, 2019

About EZU: 8.7 /10

Overall with Ezu is good. The office location is a bit further from airport which we had to call for pick up. For the car, it’s clean, but it’s in average model, not top.

About QEEQ: 10.0 /10