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Search for EZU Car Rentals in Auckland

Insurance reimbursement is taking forever, and very little update unless asked.

Reviewed: Tue, Jul 16, 2019
About EZU: 8.3 /10
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
About QEEQ: 9.0 /10
Brandon was helpful, but little could he do to expedite the insurance reimbursement.
Toyota RAV4 image
EZU
Auckland Airport(AKL)
Auckland
New Zealand
Medium SUV | Toyota RAV4 Guaranteed model

Relevant Reviews on EZU AUCKLAND AIRPORT

Quintina Armstrong

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EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Wed, May 22, 2019
About EZU: 10.0 /10
The company upgraded us to a Nissan Teana for free. The handling was excellent.
About QEEQ: 10.0 /10

D.Reynolds

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Intermediate | Toyota Camry or similar
EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Thu, Feb 23, 2023
“Not a good experience”
About EZU: 6.0 /10
Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.
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Victim customer

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Full Size Van | Toyota Alphard 7 Guaranteed model
EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Tue, Dec 24, 2019
“Terrible! Wait and see what further damages be done by EZU upon seeing its "alleged" damage report!”
About EZU: 2.0 /10
Terrible, terrible and terrible! Don't ever try using this car rental company, you will regret and it will ruin your holiday! It is the worst experience I have in my car rental experience for the past 20 years. I wish there is a negative score for EZU!
About QEEQ: 8.0 /10

J.C.

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Economy | Mazda Demio or similar
EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Sun, Jun 16, 2019
“Good value car rental”
About EZU: 9.7 /10
Very competitive price car rental, good customer service.
About QEEQ: 10.0 /10

A.North

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Medium SUV | Toyota RAV4 Guaranteed model
EZU
Auckland Airport(AKL)
Auckland
New Zealand
Reviewed: Sat, Apr 27, 2019
About EZU: 9.0 /10
Easy to book, pick up and drop off good. Value for money.
About QEEQ: 9.0 /10

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