great

Convenient and efficient.

Very good and patient.

The car was as expected. Long lines at rental counter. Very long wait to get the car.

Worked well. Didn't get any discount.

Arrived at 10 PM, not many people, fast queue. I booked a 'Mid-size SUV' on Zuzuche, but the counter staff told me it was a standard SUV, not full size. The Zuzuche website couldn't switch to English, so I couldn’t argue with him. If the website showed the vehicle model correctly, it should have been full size. This was frustrating. If the website could switch to English, I could have argued my case. I was very dissatisfied with this. Finally, he agreed to upgrade me to a Toyota Highlander for free, which was the type I booked in the first place, as if he was doing me a favor. I hope you can communicate better with rental companies so the reservation can show the exact model we are entitled to. This would make on-site communication easier.

We booked a Ford focus or similar to fit two suitcase in. Budget tried to give us a Ford fiesta claiming it was the same thing and sell us an upgrade. They ended up giving us a Kia sol. When the bags didn't fit the persons handing over the car was very unhelpful and walked off after putting the seats down and throwing the bags in saying it was fine as there were only two of us. We went back into the office and and spoke to a different person who sorted us a car with a big enough boot to fit 2 bags in out of sight.