The supplier said we booked with cheap price the service should be like this

The service attitude at the store was quite good. Although there was a small issue with credit card fees, it was waived after communication with the rental company. I compared the rental costs with a friend who rented from another company, and mine was significantly cheaper. During the rental process, a Chinese guy who rented a Mercedes also told me that the cars at this store were cheaper and in good condition. He even suggested I get a membership card, as he did.

Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.

VERY slow pick up process, staff tried to limit mileage to 100 miles per day despite car being booked with unlimited mileage. Still waiting for fuel deposit refund.

Excellent!

One thing wrong only discovered when on motorway no fluid in windscreen washer bottle

The insurance wasn't very clear and expensive. Staff were super nice.