If I had been on a tight schedule I would have been upset at the delay at pick-up

Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage

Easy to use but should avoid easirent. Poor experience.

Would never use this company again

Absolute cheats..had a full insurance bought while booking..still charged 180 pounds without informing me..later said that I shud have read all the terms b4 signing...strangely enough the receipt does not show the amount anywhere..just a tick where it says need full insurance..

On arrival was offered a GLA this is NOT an equivalent car or 'upgrade' as they later told me. I booked a V60 Estate or Similar, I expected something similar to this, there was no cars in their car park remotely close to this model. An upgrade was given but still not an estate and after a long discussion.

I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.