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Search for Easirent Car Rentals in London
Reviewed: Tue, Aug 21, 2018
About Easirent: 2.0 /10
This was the worst experience I've ever had. I kept getting harassed by the receptionists of Indian and Pakistani origin, while the car rental service kept shirking responsibilities. 1. They aggressively pushed for insurance, and when I declined, they started finding excuses. 2. They demanded my return flight ticket. When I showed them my itinerary from the airline, they claimed they couldn't read Chinese and refused service without a return ticket. When I called the rental service, they said they couldn’t resolve it. I had to barge into their manager's office, and only then their attitude changed and they processed my rental. 3. They claimed my Visa chip card wouldn’t work, and said if I used a magnetic stripe card, I’d need to buy full insurance, stating that the insurance from the rental service wasn't valid. When I called the service again, they still couldn't resolve it and instead suggested I contact the bank and mentioned we should have opted for a bigger rental company, implying they don't guarantee smaller ones. I had to barge into their manager's office again to get the issue resolved. Meanwhile, others in my group at a different counter had no issues. What problems can the rental service actually solve?
car image
Easirent
Heathrow Airport(LHR)
London
United Kingdom

Relevant Reviews on Easirent Drivalia Car Hire

Vic Ezekiel

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Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Sat, Aug 25, 2018
About Easirent: 6.0 /10
Arrived at the store at 9:30 PM. The first floor was empty, and I only found an A4 paper directing me to the second floor after looking around. The process took about 15 minutes; the guy was wearing headphones, so he was slow. The store is entirely staffed by Indians, who are not very efficient. Returned the car at 5 PM. The whole process took 50 minutes because all the staff were busy. Unlike big companies like Hertz, they took a long time to check the car.

Deborah Joshua

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Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Sat, Oct 1, 2016
About Easirent: 2.0 /10
Even though I had pre-paid in full online while in China, upon picking up the car at the Sheraton Hotel at Heathrow Airport, I was suddenly asked to pay an additional £1,200 or I would not be allowed to take the car. After lengthy negotiations proved futile and urgently needing the car, I had to reluctantly pay despite knowing it was likely a scam. I had clearly rented an MPV but was given a Mitsubishi SUV instead, which was handed over after a cursory wash resulting in a long wait time. Upon returning the car, despite no accidents or collisions, I was accused of causing scratches and a loose left front wheel cover. Only after arguing did a white woman employee skillfully kick the cover back into place, suggesting everyone at the company knew it wasn't my fault. Nonetheless, I was charged £250 for the scratch! I rented the car for a week in early August and by National Day still hadn't seen the £1,000 refunded to my card even after deducting the £250. Where did the money go? Even if Zuzuche.com didn't take the money directly, you facilitated this transaction. Who's handling this matter? The staff at the airport branch, mainly from the Middle East, were extremely rude. I will never rent from them again and will advise everyone to avoid them. I urge Zuzuche to seriously investigate this issue, or I will document and share this experience with everyone.

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Mini | Toyota Aygo or similar
Easirent
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Thu, Aug 15, 2019
“Budget Option”
About Easirent: 8.0 /10
book in advanced and the price is very reasonable
About QEEQ: 10.0 /10
Excellent service

HHacking

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Compact | Ford Focus or similar
Easirent
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Tue, Jul 16, 2019
About Easirent: 4.3 /10
car is cheap; but car is in poor condition. one tyre slow leaking, one mirror case missing.
About QEEQ: 10.0 /10

S.Daley

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Economy | Ford Fiesta or similar
Easirent
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Thu, May 9, 2019
“Great!”
About Easirent: 9.7 /10
We waited a long time for the car, but it was because of the bank holiday weekend. The staff were amazing! We will definitely be renting from them again.
About QEEQ: 10.0 /10

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