rude service, car was damage and tried to say i did it but took pictures of the car prior to renting

Staff were slow and inefficient, even when there were 20 people waiting to rent a car. They threatened to force us to buy their full insurance by saying there would be no assistance otherwise. They charged the card without explaining the amount and were unwilling to explain why they needed to pre-authorize £1250. Their attitude was very unfriendly.

Arrived at the store at 9:30 PM. The first floor was empty, and I only found an A4 paper directing me to the second floor after looking around. The process took about 15 minutes; the guy was wearing headphones, so he was slow. The store is entirely staffed by Indians, who are not very efficient. Returned the car at 5 PM. The whole process took 50 minutes because all the staff were busy. Unlike big companies like Hertz, they took a long time to check the car.

They force you to buy their insurance, otherwise, they make you pay a high deposit. Even if you agree to the deposit, they purposely make it difficult, but once you buy their insurance, everything goes smoothly.

Car was adequate for our trip. No problems with counter staff very courteous. Had problems finding the drop off location, street name not the same as given instructions. Otherwise it was a good experience.

Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.