Good price - but a little less convenient

Had reservations earlier after reading some reviews but I must say the car and service given were good and above expectations.

Good

The car was fine, the challenge i faced was only with the collection process - had to use the kiosk first which failed and ended up trying three machines before finally having to go to the counter to finalise payments. Then was instructed to go to the front desk with a sheet of paper with a number on it. Was then told that i had to go back to the room with kiosks for collections, then back to the front counter when staff realised i'd been through the pre check in process, then to the waiting room until called. once called the car was still dirty so was told to go back and wait until cleaned then called again and was provided with a completely different car. Overall very disorganised so my score doesnt reflect my actual impression as all the scores above relate to things other than the collection 'process' which i found to be very disorganised.

The car we hired had not been cleaned and wasnt washed from outside. It felt like someone had just returned thecar and then given to us.

Having never used Heathrow airport before, I found it difficult to find where to catch the bus from to the rental company. A phone call to the office sorted it, but perhaps the bus stop number could be added to the booking instructions. I also found it difficult to locate the offices to drop off the car. However, the car itself was fantastic value for money. I booked a small vehicle but was upgraded free of charge to the next size up due to availability. All staff were very friendly and helpful. I would definitely book with Easirent again. Especially now I know how to find them. :)

Rude unfriendly staff. Systems down but no alternate way to complete the booking. Waited for 2 hours and then had to cancel. They were unfriendly were looking forward to cancel the booking. Huge queue