Arrived on time to pick up the car, but was informed there were no cars available; waited an additional 2 hours.

Long queues, slow pick-up and drop-off processes. It takes at least one or two hours. The staff is friendly but there are too few of them, usually just one person per task.

Acceptable. One key reminder is that unlike renting cars in the US, here the primary driver's credit card is required for the deposit, irrespective of whose card is used for payment. We overlooked this requirement and ended up having to buy full insurance on the spot for nearly £300.

Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.

The insurance wasn't very clear and expensive. Staff were super nice.