Car not provided

They almost didn't rent us the car and said they couldn't do anything! The reason was that the staff couldn't process our Chinese credit card and refused to take cash. Fortunately, the rental platform customer service was helpful and contacted another company for us! Just as we were about to leave angrily, an employee figured out how to use the Chinese card and finally rented us the car, but there was no apology or compensation! It seems to be a small company with very few Chinese customers.

The car model availability was random. I wanted to rent a Ford Focus but it was always unavailable. There were very few automatic cars. I ended up with a Korean car, a SsangYong. The first one had a side door that couldn't be opened from the inside. The second one was an old, beat-up piece of junk. Finally, I got another SsangYong which was just okay.

Acceptable. One key reminder is that unlike renting cars in the US, here the primary driver's credit card is required for the deposit, irrespective of whose card is used for payment. We overlooked this requirement and ended up having to buy full insurance on the spot for nearly £300.

First of all they didnt have the ford focus I asked for, the man informed me they only had one which wasnt in use at the moment and havent been in use for some time.I didnt feel comfortable driving the clio so I asked for it to be change the man cleaning the car had no problem with this however the man on the desk did and started arguing with his colleague right for front of me he was very aggressive and unprofessional and it was quite scary to be honest

Worst ever service experience