The paperwork took over an hour. Terrible service. I booked an SUV but they gave us a station wagon. If I had known, I would have booked a station wagon from the start since it's cheaper. They charged £120 for a second driver and said it could be refunded if canceled, but it turned out to be a scam.

An additional insurance fee was added.

They force you to buy their insurance, otherwise, they make you pay a high deposit. Even if you agree to the deposit, they purposely make it difficult, but once you buy their insurance, everything goes smoothly.

Initial car booked was intermediate the earlier car allocated was awfully stinking & was changed next day however was provided a compact car one segment lower than what I had booked

One thing wrong only discovered when on motorway no fluid in windscreen washer bottle