WORST rental experience ever. Avoid this company! Not only the long waiting time and failure to keep the car type I booked in advance, but they also charge you for the lost key after I returned the car and the KEY! After I returned the car (and KEY of course), I found out that I left my sunglasses in the car. Went back to the garage and staff told me the car is open so go pick them up yourself (at that time he wasn't even dealing with other customers). I searched inside of car with IPhone flashlight, found my sunglasses immediately and looked around other seats too in case I left anything else in there. Nothing else. 30 minutes later, the staff called me and accused me of stealing key saying he left the key in the car but it's missing since I went there to pick the sunglasses and I am the last person who accessed the car so I am responsible for the lost key. NONSENSE! I did not see the key during the thorough search with the flashlight. And basically anyone could access the car since staffs are busy and NEGLIGENT and cars are wide open. It is HIS RESPONSIBILITY to keep the returned key safe. When the male staff Bershile first called me, he was like "If YOU GUYS don't bring back the key right now, we will charge you $500." Treating me like a thief. I am so INSULTED. After 3 minutes of argument I went to the garage again to find the key myself, he changed his tone saying "I'm not accusing you right now. It's not my decision. Management will decide how much to charge you. Are you sure you didn't take the key by mistake?" Who knows if they are hiding the key to steal money from me? I'm not paying for what I did not and I will fight back against this FALSE ACCUSATION, or SCAM. Avoid this company! I searched his number in Google, then Green Motion Car and Van Rental showed up. Looks like they are famous for SCAM business.

There was a very long wait to get the car. It wasn't the car I reserved. There were a lot of hidden fees. I had to pay a 250 deposit and 100 dollars for a toll package from ACE. I asked if I brought the car back earlier if I would get refunded they said no refunds. I wasn't the only person that was there that was unhappy. There were 4 others there that were unhappy. WOULD NOT RECOMMEND ACE to an ENEMY. Worst rental car service ever.

Had a great experience using this service.

Ace was a shuttle ride away. Pleasant CS but promoted w/in JAX airport but was not, we had to pick up car & drive 3 more hours to our destination. It was an exhausting day of traveling. Also mislead by $45 pre-paid fuel. Don’t recommend buying like we did. Not pro-rated. Not explained well at pickup. Cost exceeded booking $. Never had this happen b4 with Ace.

Misleading / marketing that Ace was at JAX airport. Was off-site & added an extra hour to our long trip.

Very positive experience. My first time renting from Ace and I'll be back.

People were great but the van was beat up and dirty. It served its purpose.