The way it should be.

The car had only run over 12,000 kilometers and was in very good condition. The staff were very patient and helped us save money. Initially, we were going to use one card, but the staff suggested we rent two cars using two cards to avoid paying an extra 10 yuan per day for an additional driver. Returning the car was also simple.

Staff were good but needed more information on where to drop off car as hard to find and had to ask directions twice from staff at airport. The sat nav wasn't satisfactory and couldn't find my final location despite having full address including post code, additionally it needed up dating. In the end we ended up using google maps to get us there and back. The staff at budget however had no issues giving me a refund so good staff.

smooth and easy to use.

Helpful staff Bit of a wait

Easy to use Great customer service

Like: Business trip so needed a reliable car, clean, no problems.