The pickup process was great, with efficiency being quite fast.

Very good and efficient.

Overall service was satisfactory. The rental company should provide more information and guidance about the pickup and return processes. At the time of pickup, after making the payment, the staff only gave a brief overview of the contract. There was no staff accompanying us during the vehicle pickup process; we had to locate the car by ourselves. Once at the pickup location, it was not easy to find staff. The return was done at night, and there was no one present at the return location.

Pretty good, they helped upgrade the car model.

They told us to refuel at their company because it's cheaper, but on return, our tank was still almost 3/4 full and they charged us over 60 euros for the full refuel.