Brilliant, helpful staff

The pickup and return procedures are relatively simple, and the staff have a good attitude. However, just like other rental companies, the pickup and return locations are somewhat hard to find. Specifically, the instructions for vehicle inspection are not very clear, which needs improvement. We spent quite some time wandering around the airport to find the car, and the return navigation only directed us to the terminal building without providing clear guidance on which lane we should take. The lack of precise routing instructions is a significant issue that must be addressed. The return navigation system needs substantial improvement!

Excellent

Seamless car pickup at the airport

The car provided was far smaller than had been booked, and no alternative was available. This was positioned as an "upgrade" as it was an automatic, whereas a manual had been booked. I don't really care about the gear system, that wasn't what I asked for or booked. I asked for a car big enough to comfortably fit 4 adults and a child with luggage. This was not provided and Budget offered no apology. very disappointing.