Really good car, v easy drop off

No upselling, fast processing, and convenient self-service car return.

After driving 70 kilometers, the car had engine trouble on the highway. Contacting them to exchange the car took five to six hours, with different customer service representatives each time. They only knew which car we rented but nothing else, requiring us to explain our situation repeatedly. Agreed solutions with previous representatives were not recorded or implemented. It took getting angry with the last representative to have them finally arrange a hotel for us and a car for the next morning. Ultimately, we had to find our own way back to the hotel.

Very good attitude

The Nice staff refused to acknowledge the 'Super Full Car Insurance' and 'Super Supplemental Insurance' purchased domestically, claiming he didn't understand Chinese.

1. Wrong charges, overcharges 2. During return, complicated simple issues (company's fault), making it hard to understand 3. Delay in refunding the overcharged amount, still unresolved!