The old address of the rental company was advised on our reservation.

The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

Overall it was good, but I had to circle the drop-off location twice as the sign for the parking lot was a bit small

The AVIS desk at Orly Airport was quite frustrating. The lady at the front desk didn’t want to handle my request and told me to go to the pick-up point to find someone else to assist me. However, the young black man at the pick-up point provided excellent service. I guess the staff attitudes are inconsistent. Compared to my experience in Nice, this was fairly standard, probably because I chose a lower category car. Anyway, I requested a hybrid Toyota Auris, which was quite nice and highly recommended for city use.

Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.