Very satisfied.

I was tricked into paying an extra 1,000 yuan for insurance. The company is good overall, but this time I was misled into purchasing additional insurance, which didn't follow the standard procedure in Edinburgh.

I had initially upgraded my vehicle expecting it to provide more convenience, but unfortunately, I lost 2 days and a night due to issues with the vehicle. I am grateful for the taxi provided to Edinburgh Airport to resolve the matter, but the delay impacted my plans for that day, night and following day. Additionally, I had taken out two rentals (a van and a car), but was only informed when picking up the van that this was not allowed because of company policy. This left me unable to complete everything I had planned and I need to come back at the end of this month. All of which would have been fine if it was not for the unfortunate timing and reasons for renting the vehicles, my mother had passed and I needed to move my life back down to London. Two very stressful situations. I’ve been a loyal Enterprise customer for some time now, frequently renting from your branches at Edinburgh/Stansted Airport, Perth, and Bow. The staff at all three locations – Cameron, Elliot, Jack (Edinburgh), Katy (Perth), and Tam, Jamil, and Rob (Bow) – went above and beyond to make up for the lost time, sleep, and money during this period. I truly appreciate their efforts. Especially Cameron, he really stood out to me and helped me immensely.

qeeq worked great

Initially there was an overcharge, but QEEQ's customer service resolved it quickly. The enterprise staff didn't push any additional products. The employee who showed the car was very friendly and thorough. Returning the car was very quick; the woman staff was efficient, checked the car in 30 seconds, verified the fuel gauge, and the return process was done. Excellent service.

The staff were very welcoming and helpful. There was an issue with my rental but they managed to sort it out effectively and quickly.

Very easy to use and great prices.