Good

Had to wait in line outside in the heat

Very good, little to no waiting time, enthusiastic service.

There was only one agent at the counter with a line of about 15 people. He was doing his best, but the Hertz people should have anticipated the high volume of arrivals coming in. All the other car rentals had at least two people serving customers and they expedited their rentals very fast. After close to an hour standing in line, they finally got another agent to help out. Needless to say, I arrived at my final destination at 2:30 am instead of 1:30 am as planned. Other than check in, everything else was great. Return was very fast.

Like: I was happy to get a Toyota Yauris instead of a Ford Focus (Had been told a Chevy Spark initially).
Dislike: There was nothing I didn't like.