The process was fairly smooth, and upgrading the car later at my own expense was straightforward.

Great car, clean and fast pick-up.

Convenient place to book, easily compare rates across different providers.

The person at the counter has no patience and requires training to handle the computer system.

As Easyrent is a different company the Europcar found it difficult to access the booking information and had to add the second driver information manually, which took a little time. Not sure if this is a common problem or not?

Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.