It was good.

Very good.

They added extra insurance despite my refusal, claiming it was included in the package and that I didn’t need to pay more. After picking up the car, I reviewed the bill and found an extra charge of nearly $300! When I went back to dispute, they cancelled my order without a refund! Eventually, I rented from Alamo, whose service and vehicle conditions were much better than Budget. I've permanently blacklisted Budget and Avis! I hope the rental car platform can help me get my money back!

Very average. Did not detect genuine friendliness

The man behind the counter was rude on pick up of vehicle and even ruder on return. He questioned the cleanliness of the vehicle on return despite it being unclean on pick up. He had no people skills and his non-verbal communication was negative. If hes not happy in the job then perhaps it's not for him or he should seek supervision from his manager.

The wait was HORRIBLE. We were lined up outside. We waited about 2 hours. I will NEVER recommend this location! That said, the staff was pleasant and the car was great.

You have a spelling mistake in your questions here in this text box -- "betther." It was confusing that my reservation said the address but not that it was through Budget. I was super nervous that it wouldn't work.