Expensive.

Booked a 2023 model, received a 2022 model. Overall, it's fine.

Terrible company. They accused me of smoking in the car even though I didn't and claimed there was a smoke smell. When I lost something, they told me they searched twice but couldn't find it, yet we found it right under the seat. They treat Chinese customers very differently compared to foreigners. When I went to pick up the car, a foreigner was returning theirs and the process was simply asking if there were any issues, to which the foreigner said no and handed over the keys. When it was my turn to return the car, they inspected it inside and out and again accused me of smoking in the car. I've been driving in Australia for three years and have never smoked in my car. I will never rent from this terrible company again.

No one was available, so no service at all

When I was at the counter they suggest me an upgrade and i accepted. When I took the car, Toyota Kluger. I asket to the people in charge that the GPS was not working. They said to me to go out because insede the parking it was not working. I went outside and be onthe road but it did not work and I had some trouble to find the way to get home. Police stop me and ask me to go back to airport because I did not know where I was going. I went back to airport and AVIS people find out that the car was without GPS card and that's why it did not work. So that I had to wait for another car coming in 15 minutes. In total I have lost one and half hour before I could be ready to leave the airport with a working car .

Nothing to comment, it was not their fault for what happen.

Like: Clean environment
Dislike: Car should provide gps navigation.