Expérience très moyenne avec Green Motion

The service is good, but the shop is too small and crowded. There are not enough staff members, which results in long waiting times.

was supposed to be charged £86.37 on pick up was charged£183

Finding and waiting for the shuttle (15 minutes) could of been better. Also, it took a while to check in as we were the last ones off the shuttle and the line only grew longer as we were there. Otherwise all went well

Heathrow branch need improvement on serving customer due to long waiting time when pick up the car most of the time.

Really good customer service at the hotel location, easy to get through, good car, overall very well presented and worth renting again. BUT ... not very good for people arriving at Terminal 4 or 5! Took over 80 minutes to get from Terminal to Rental Location. Not suited for anyone who cannot walk long distances or who has difficulty carrying their own hand luggage. Too mant stairs, lifts, walks and buses (no direct bus - only bus/bus or bus/train). POSTSCRIPT I did try to re-book for my next trip of 32 days in May/June, but the website rejected my application as being for too many days. Not interested in trying to sort this out, so booked with a competitor easily. There was no problem with a long rental in February/March, so why are you putting up barriers against getting business?