About as expected. Nothing special.

Big companies are generally reliable and don't push additional sales, but the waiting time was too long—had to wait an hour to pick up the car.

I don't understand why they charged so much! They added a significant amount of insurance without any explanation. There were too many miscellaneous and unexplained charges.

No tuvimos inconvenientes con el retiro, solo que eran dos autos y ambos tenian incluido un conductor adicional sin cargo y en un principio no lo aceptaron, pero despues lo resolvieron.

Facil, agil, sin ningun inconveniente, es la segunda vez que contrato por medio de la aplicacion sin ningun inconveniente y cumpliendo con lo contratado.

car boot space was large and vehicle was spacious, although vehicle exterior appears abit old. pick up location could be abit clearer (e.g. hertz rental booth inside the hotel)

The car was booked for 9am. When we arrived there was a long lineup of people waiting to pickup their car. When we finally got to the counter, the lady said it was going to be another 2 hours before we could have the car. We had people waiting at multiple locations and a long drive ahead that we wanted to reach before dark. So we went out of our way to rearrange transportation to bring everyone to the Hertz location, at additional expense to us. Then the car was ready after approximately an hour which meant trying to find people mid transportation to the pick-up location. After getting the keys to the car, we were told that we needed to walk multiple blocks to get our car with our luggage and a member of our team with walking issues. Not impressed.