Satisfied, but a lot of upselling.

They insisted on charging me a 500 cleaning fee for smoking. There was no prior communication, and the inspector just deducted the fee directly. This is very frustrating. Customer service is now involved to handle it.

Everything was perfect. Could not ask more.

First time to book with this platform. Price is slightly better than other platforms like Expedia. May be back next time.

The counter staff was excellent, but having to take a shuttle from the airport to pick up the car. I specifically look for on-site rentals to save time. It was difficult to find the shuttle location since the airport counter was closed then we hade to take another company’s shuttle to pick up the car.

I had to spend the double, just because the sold me at the counter "you don't have any insurance, if there are any damages you have to pay full value of the car". that's a scam. Really unfriendly. Car was much smaller than the one provided with the reservation