Good! Recommend.

The staff were quite enthusiastic, the procedures were simple, and communication in English was possible.

To avoid renting a 5 2 small 7-seater MPV, I specifically chose one of the only two large MPVs on the ZuZuCar website offered by Hertz (Citroen Spacetourer manual or similar). But at the Paris Charles de Gaulle Airport Terminal 1 when signing the rental contract, I was given a Volkswagen Sharan (UH60 BB VW SHARAN GPS BVA), a typical 5 2 7-seater, which can't fit five 20-inch suitcases when seating five adults and a child. After repeatedly requesting a larger model, they said there were none available, and the only option was to pay more for a 9-seater. Looking at Hertz's model card on-site, the I group doesn't even have the Sharan. Is this compact 5 2 MPV really what ZuZuCar considers a large MPV?

Service was good, but the staff's English at the Avignon location was not very strong, probably because they get fewer foreign visitors. When signing the receipt, I didn't understand it at first and the explanations were unclear, but I eventually figured it out using my phone to check the numbers. Also, I'm not used to driving a manual car, so I didn't know how to shift into reverse when parking. I had to ask someone on the street for help, which was embarrassing. Don't expect the staff to give you a tutorial, so if you're not familiar with manual cars, it's best to test everything before driving and ask questions immediately if you have any doubts.

When we arrived at the store, our reserved car was no longer available. There were only two cars left, an Audi and a Volvo. They gave us the Audi, and later, when returning the car, they tried to charge us for a vehicle upgrade, which we refused to pay. When picking up the car, the staff told us that returning the car with less fuel would be calculated accordingly. However, when we returned the car with two bars less, we found out that if the tank is not full, they charge for a whole tank... This resulted in over 1000 RMB extra.

The rental company is very professional, the store is conveniently located at the airport, and the staff patiently explained everything to us.