Satisfactory

Quite smooth

Very smooth process. A lady at the neighboring counter saw us waiting in line and called us over to help immediately.

Free upgrade to a Jeep, really considerate

Waited a bit in line while another customer got their problem resolved, after about twenty minutes they brought out another rep to open a second line. The car dashboard was dirty, grimy, while for the most part the car was clean, the front grill was totally riddled with bugs so it was obvious it wasn't washed well. The overdue service light was on and stayed on. While it was oil change light, its unnerving to be in an unfamiliar, new car and have a glaring service light stay on. No one came to do a walkaround on the car with me, it was "here is your paperwork, the car is in slot xyz, have a nice day." There would be no recourse if there was damage that was attributed to me, that i was not responsible for.

worked fine.

straight forward, no pressure to buy any extra insurances, clear instructions what insurance I have purchased, I reported some small damages of the rims and paint when exiting the depot just to ensure the sate of the car, done 2300mi without any problems,

straight forward online booking,