The entire experience was horrendous! The worst car rental experience I’ve ever had!!

I like that they excepted my annual rental car insurance plan without guestion and without trying to sell me more!

Terrible terrible service from the London Stansted office. They tried so hard to rip me off as much as they could.

Counter staff were great - a pleasure to deal with. Car was a bit knackered. Wasn't impressed at waiting 40mins for the shuttle bus from the Airport - for that reason alone I wouldn't use again.

I booked an automatic car. The maanger said that that automatic car had not been in use for a while so better to take manual car. He offered a manual car with sat nav and reversing camera in the same price.Unfortunately that car did not have either of those things - and he fooled me. On my return he was not there and his junior left a note for him to refund of the difference between manual and automatic car - and still waiting for his response.

Online booking stated there would be no need to purchase insurance, but counter staff insisted it was only possible to insure through them, costing £40 a day.