Easy, convenient & Clean Car

Super happy with the whole experience.

The staff were very nice

I was travelling from India with 2 old age people and 1 infant and I booked car to pick up from Sydney airport and drop off at Canberra. Actually I have booking through qeeq website and when I booked at that time I don't have any physical card or neither anything mentioned about it on website. So when I went to Sydney airport to collect the car the staff member told me he need physical bank card according to their policy . I explained my whole scenario but he didn't convinced. One of my friend with me who having licence and bank card with him but still the staff member has denied to tranfer that booking on his name. He told me to rebooking again which is cost me additional huge amounts. So finally I have to called my friend to get my bank card from Canberra and delivered to sydney airport. When my friend came with the card they don't have any car available and they arranged from domestic airport after wasting another 1 hour. So totally I have wasted a lot of time and money. I don't understand that if I have my licence with me, then what is the meaning of physical card and I told them i will pay through tap on by using the same account. And If physical card is that much important then why they allow to book through website? In some case I think they should also have to understand. They can transfer the car on my friends name but for some extra money they didn't. I will never use this services again.

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It's the worst experience I have when renting a car. I will never rent a car in this company again. I guess when I book a car in a serious company, they will respect all the conditions when I booked it, but this "serious company" charged me extra charges (100 AUD) when I picked up the car simply because I picked up the car at the airport and they gave silly justifications about that. However, how I paid a part of the amount when I booked the car because they did not give me another option, I could not cancel the car because I was going to lose that payment. It is not the first time that I booked a car at the airport and other companies never charged me ghost rates, but unfortunately it was the first time I used Thrifty. I will never use this fucking company again.

Is a good app and easy going.