The car assignment was too arbitrary. There should at least be some sense of contractual obligation.

They kept pushing insurance, even after I repeatedly refused. They wouldn't let me go and described all kinds of frightening scenarios. In the end, I couldn't resist and spent an extra $180. It was really annoying. They didn't care if there was a long line behind. This time it took an hour to get the car, probably because they kept pestering every customer. Also, they didn't care what car you booked; you could just take any car yourself. Nobody checked.

I returned the car with a full tank, but they still charged me $57 for fuel and made me call customer service myself. Only refunded $51. Previously, they even tried to scam me by saying their fuel was cheap and to return the car with an empty tank. Absolutely shameless.

The service was pretty good.

There was no one there to look over car for dents, scratches etc, when I picked up car.