The shuttle bus from the airport to the rental car company was caught in traffic for about 20 minutes. On-site waiting time was about 30 minutes, as there were only a few open counters. After completing the paperwork, there was an additional 15-minute wait for car pickup. Overall, Los Angeles has a high demand for rental cars, and there were many people renting cars.

Very satisfied, the flight arrived very late, so there was no queue.

There was only one person at the desk serving 8+ customers that took a long time to pick up the vehicle.

Like: Loved how quickly it was to reserve, the great price of the car, clear website, easy pick up and drop off and great staff.
Dislike: No negative complaints

Like: Good customer service, was able to help me when I had questions. I forgot my coffee mug and they had it ready when I come back
Dislike: The car had a poor AC system. It was not working appropriately