Had some trouble with booking using credit card but price was honoured. Patient service at pick up.

The service provided by the staff was excellent. He explained the key terms thoroughly and professionally, and the self-service car return was very convenient. I chose AVIS for car rental a few years ago in Europe, and the experience remains consistently great.

Pretty good

Good

Not bad, the car is very new.

Everything was fine. But a hidden extra cost emerged at the time of pick up. This concerns only this particular Avis branch office. It turned out this office is inside the London Congestion Charge Zone, which added UKP 25 to the cost of hire. It would have been good if at the time of booking a warning message came up to indicate this extra cost.

Good smooth process