The line was long, and I waited half an hour to pick up the car.

There were only three groups of customers ahead of me, but I waited for over 30 minutes. One was due to a computer error by the rental company that tried to add insurance to the customer's bill. The other two groups couldn't communicate well due to language barriers. Another reason was that selling insurance took a long time. By the time it was my turn, I had lost my patience and didn't check the terms carefully.

Long queues, slow pick-up and drop-off processes. It takes at least one or two hours. The staff is friendly but there are too few of them, usually just one person per task.

The car was in good condition, but the company is relatively small. Service was average, and they tried to upsell insurance.

Took far to long to pick up car waited in line for over 40 mins, then had to wait for the car there was 4 people in front car was not cleaned inside or outside, windscreen was very smeary on the inside had to stop to get it cleaned