This is not a car rental business, it's an insurance rip-off.

The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch

Had reservations earlier after reading some reviews but I must say the car and service given were good and above expectations.

Good

Great car

Great service

The car i got was a very dirty both outside and inside. i think the car was not clean at all

When I called the contact center it kept on going on to the IVR, ultimately someone answered who seemed uninterested. Getting to your pick up point was a challenge since the call center told me a different stop than what it was. When I reached the pick-up point I tried self service machine which didn't work. When I tried to get attention of the staff at the counter, I was told rudely because I'm late they wont work for me. The chap was using foul swear words with his colleagues in Indian language while I was at counter, least mindful of the fact that I could understand Indian language. I saw a customer break into tears because your crew charged him $350 for a scratch on the wheel. For a moment I thought I had signed up to a scam shop and was scared if the same fate awaited me at the return. It was stressful. Best part of return the chap was fresh as a daisy even if it was almost midnight. He took the keys and completed the process in minutes. That still doesn't change for me the impression I got when I came to pick-up, I will always be scared that I could be paying $350 for a scratch so while I value this survey, you wont' be seeing me again ever !!