Bad car rental experience ..

Make sure to inspect the vehicle carefully. When returning the car, they charged over 600 pounds for a barely visible scratch on the rear bumper. Compared to big companies, their integrity is noticeably lacking.

Very dissatisfied. The provided car did not match the booked model. I booked a Sharan, but got a Citroen Picasso C4 instead. They claimed it was the same class, but their attitude was irresponsible. It took five hours of negotiation at pickup, delaying our trip.

Upon arrival at the rental location, they insisted on mandatory insurance fees. Since we were already there, we had no choice but to comply.

Terrible experience. They don't accept UnionPay or credit cards with the UnionPay logo, so I had to buy full insurance at the store, which is much more expensive than the one on the car rental website. They also replaced the promised Volvo 70 with another car. Today, I received an additional charge of £55 from the car rental company without any explanation. Please help me check it. Thanks!

The car we hired had not been cleaned and wasnt washed from outside. It felt like someone had just returned thecar and then given to us.