Waited for over an hour for shuttle after calling 3 times. Driver and desk clerk gave opposing stori

SHOULD HAVE MORE SHUTTLE BUS IN BUSY TIME, SHOULD'NT HAVE TO WAIT FOR 30 TO 60 MINUTES

GOT GOOD PRICE

The staff at the counter was great courteous, friendly and capable. The shuttle driver was great offering help answering question and providing recommendations on attractions Great staff

At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.

Like: The keep was great. Less than $100 for MondayMonday-friday.
Dislike: My information was not in system initially like I didn't have a reservation.

Like: I rented a Nissan Rogue, but ended up with a Jeep Wrangler with navigation. Our flight was delayed and the airport was a MESS. By the time we made it to the rental place, it was 4 to 5 hours after my expected pickup. They didn't have any Rogue's left but they gave me the Jeep for the same price. It was a nice unexpected surprise after all the other travel issues. It was clean, new and Awesome! Thank you for a sweet week! Car got lots of attention and compliments
Dislike: Need an awning for the drop off for when it is raining and you have to do the vehicle check in.