Great price and upgraded vehicle, but terrible pickup

Was surprised that the vehicle only had "3/8" tank of gas upon pick up, and we were told to return it at the same level.

Everything was great other than the 45 mins we waited for pick up on arrival at the airport. Glad we weren't in a hurry!

I was never picked up and was charged

Customer services was very poor. The staff was more concerned about finding a TV station (about 5 minutes scrolling Netflix) than helping waiting customers. Many customers were complaining about waiting over an hour for car and even for the shuttle. It was not opened at 6 am when customers arrived when it was supposed to be 24 hour service. Restroom (women's) was filthy and toilet a mess and I would not sit on it. The car lot itself was very disturbing and crowded and made me feel uneasy about my choice (first time). Cars crammed in everywhere on the grass and looked unprofessional.

Lady we set rental up with EXTREMELY RUDE, left us at counter 20 minutes, no explanation. Talking down to us entire time. VERY high pressured and RUDE