Had to wait in line for a bit and the language barrier was real, but overall it still worked out fine since it was on the way anyway.

Huge five-star review for Sicily by Car!!! The staff are very attentive and even upgraded us to an Audi A1 for free. The car was very new, with just over 8000 kilometers. We bought full insurance, and despite many scratches from our road trip, we weren't charged a penny! A hundred thousand thanks! The car pick-up spot is on the underground level 1 of Terminal 1 at the airport. Make sure to pay attention to whether you should go downstairs from the parking garage or the car rental office, as we went around in circles and wasted some time.

Overall very disappointed with ACE. You check in with some via iPad- who then makes you read out loud your credit card- even though it was provided when reservation was made- is this not a privacy issue? Also service desk was under staffed. When I returned the car and asked for a receipt the agent was rude - overall good price but poor service.

The staff was very courteous and the vehicle exceeded my expectations.

Their shuttle is not at the airport, You wait until you talk to a person on skype for booking, then they say because of delay your car is not there and they give you more expensive one, terrible experience