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disappointed. I should not have had to pay extra for my rental

Reviewed: Thu, Nov 25, 2021
About ACE: 5.0 /10
They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.
Economy | Kia Rio 2 Doors or similar

Relevant Reviews on ACE Los Angeles International Airport

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Small SUV | Nissan Kicks or similar
Reviewed: Tue, Sep 6, 2022
About ACE: 9.0 /10
It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.
About QEEQ: 10.0 /10
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D.Maxwell

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Special | Dealers Choice or similar
Reviewed: Fri, Feb 15, 2019
About ACE: 8.7 /10
Excellent counter person
About QEEQ: 10.0 /10

D.Norris

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Sat, Feb 2, 2019
“Did not get the vehicle booked SUV. Instead a car.”
About ACE: 2.0 /10
As stated above did not receive vehicle as booked. ☹

I.Ah

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Jan 27, 2019
“Good but...”
About ACE: 10.0 /10
This rental was definitely a good deal. And the experience was close to an experience with larger, more established rental car companies. But if I may suggest... It was reasonable to specify “no smoking” as the contract was completed and as the car was released. However, to specify the car should be returned in clean condition, “no pet hairs and trash”, made me paranoid the entire time I had the car. I am a fairly neat person, no other rental car company I have dealt with has told me to return the car clean.
About QEEQ: 10.0 /10

J.Chow

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Special | Dealers Choice or similar
Reviewed: Tue, Dec 11, 2018
“Poor! Exercise in futility!”
About ACE: 2.0 /10
Never got picked up at pick up point! Unable to contact rental office via phone or in person! Poor

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