A misrepresented ripoff, insurance excess of euro32,000 is nothing but a scam.

The rental car was excellent, compact enough to navigate narrow roads, and had great power.

Good

The car meet our expectations but the process to collect car may take up some time

Good service and keep it up

Hertz overcharged for the car by a day so had to call customer services to get refund. Still waiting for this. Nobody to check and agree condition of vehicle on collection or drop off

Good

When we received our paperwork from easyrent it stated that we could collect the vehicle at either the Hertz or Thrifty desk in Palma airport. When iI approached the Thrifty desk the operative Rita advised that I couldnt collect it here (despite wearing Hertz labelled clothing). I showed her the paper work that clearly said that the vehicle could be collected at either Hertz OR Thrifty, be she insisted that because there was a Hertz image on the paper work that the vehicle could only be colelcted at the Hertz desk. This continued for ten minutes of so and she eventually relented but told me in no uncertain terms that they wouldnt normally do this and that they were doing us a favour. I dont know if the paper work or the operative was wrong, either way it added undue stress to the process.