A misrepresented ripoff, insurance excess of euro32,000 is nothing but a scam.

Overall, it was okay. It took about an hour to get the car at the store. There was only one staff member who didn't speak much English, working very slowly and trying to upsell additional insurance. When renting the car, you have to go to the B2 parking garage to locate the vehicle yourself and figure out how to connect Bluetooth and set up navigation. Midway through, I tried to contact the rental company about return details, but the call had endless automated messages, and no one answered.

I booked a Peugeot 3008, but HERTZ gave me a Volkswagen. There was no space for my luggage, so I had to upgrade to a Volvo S60. Since I didn't communicate with the rental company in time, I ended up paying an extra insurance fee, which was quite a loss.

Originally planned for five people, but only three of us ended up coming. Seeing there were only three of us, they gave us a Renault Megane estate. Great for long drives, very confident handling on highways and curves.

All went smoothly but long delay to get paperwork done and then had to wait for car to be delivered to pickup point. Great car.

All was good and a good price.

No full check up of vehicle before handover. Car was dirty and full of scratches and delivery person was rude to clean up. Finally with lots of arguments vehicle was changed which was good. Again no time given to inspect vehicle and person on duty was not interested to mark damage. Also he wrongly mark shelf in car which was not there. On returning person mark damage on Tire but same was not ask to check on handing over time. Since full coverage was there which safeguard for charges due to negligence of Hartz team. Great learning while renting car