Happy with Hertz Elgin

The service was excellent and very efficient. The process was completed quickly. Due to narrow roads, there was a scrape on the wheel rim, but Hertz did not charge any repair fees. There is a free shuttle bus for pick-up and drop-off.

I only found out about the unpaid highway toll after returning home. There are no toll booths, just a C mark, and the rental company charged a £42 administration fee. It's such a rip-off.

Not satisfied. They started selling theft insurance, but even after refusal, the attitude remained friendly! The dissatisfaction lies in the fact that I booked an Audi A4 wagon (to fit more luggage), but was given a Mercedes C220 sedan! The luggage couldn't fit! They even said it was an upgrade!!! After negotiation, they provided a Skoda wagon, claiming it was two levels higher than the original car and required a significant extra charge! We were in a hurry and couldn't be bothered to argue, so we didn’t agree to the higher-priced car. One piece of luggage stayed in the back seat for almost twenty days!!!!!!

would have been nice to get a car manual in the car as various alarms and warnings needed to be .not the distraction needed in a strange car on strange roads

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