Excellent

Pros: The car prices are affordable, and the vehicles are relatively new. Cons: The service is average, there are many customers, and the process is slow. I arrived at the store at 18:30, finished the paperwork by 19:30 (waited a long time as there were only two staff members), and got the car at 20:30 (the cars were parked in a distant parking lot, and only two attendants were bringing the cars one by one). There is no pickup service, so I took a paid airport shuttle which cost 5 pounds per person one way.

Was as exactly described and spotless.

Easy oricess

Everything went well and didn’t have to wait at all for the car.

Price drop projector is a nice idea...works too!

Although the bodywork of the car was clean the windows inside and out were filthy. On the outside the eater had been left to dry and

Staff were very friendly but I do have 2 specific comments. They explained that this branch could only accept American Express cards via contacting another branch which I was ok with until I had to stand and listen to the guy read out all of my card details including the security code over the phone and in clear earshot of the next waiting customers. This is definitely unacceptable. We did mention it to the team before we left and they requested that we re-raise this through the feedback form. This branch either needs the same functionality as the others, a more private/secure means of transferring the card info or just to not accept Amex until suitable functionality is available. The other issue is that the shuttle appears to be a single van and we overheard they only have a single car park pass, so while the transfer is approx 10 minutes, if you just miss one, you have to wait for the return trip. We were lucky and didn’t have to wait very long but having now seen your location on the edge of Sowton, I would have to consider my times of travelling before re-booking as at peak travelling times, it would clearly take considerably longer to get to and from the airport. The team though were very friendly and explained everything clearly, just some feedback with logistics really.