Excellent

We notified the car rental company in advance about picking up the car late, but were told that there were no cars available unless we paid £15 per day for an upgrade. Even though we had already purchased full insurance through the platform, the rental company still forced us to buy additional insurance for £39 per day. Additionally, although we booked a vehicle with a full tank policy, a £95 fuel deposit was still taken. Without purchasing the additional insurance, our Visa card was not accepted; after paying £195 for the insurance, we didn't need to upgrade the car, place a deposit, and our Visa card worked fine. After using the car for 2 days, we refueled according to the rental agreement but ended up putting in the wrong type of fuel. On February 26th, with the help of passersby, we contacted the rental company. A rescue team arrived in the afternoon but couldn't fix the car and transported us to Bath, promising to pick us up the next morning to exchange the car at a nearby airport. The next day, we waited on the streets of Bath in below-freezing temperatures until 5 PM when the rescue team finally arrived. At this point, it was too late; we had to drive to our next destination, Windsor, for 3 hours in the night, which was too much for me as a 62-year-old. We canceled the rest of our trip and, with the help of passersby and the rescue team, took a bus back to London. We request the rental company to: 1) Apologize and compensate us for the suffering; 2) Cover the following economic losses: 1. Refund the Windsor accommodation fee of ¥627.98 for the 28th; 2. Refund the £26 transportation fee (since we had already purchased return tickets for March 1st, the £26 incurred on the 28th should be covered by the rental company); 3. Refund 2/5 of the rental fee; 4. Refund the so-called upgraded insurance fee of £195; 5. Refund the corresponding fuel deposit.

First of all, I booked an auto large car with air con. , a Volvo V60 or similar capable to store 3 large luggages.I was given a SUV instead and they said is similar class which I had doubt and queried, but I was given the same answer. Anyway, the bad experience start at the second day of the trip, the car was parked in the sun for 1.5 hours and we put on the air con and couldn't cool down the temp at all and we start wondering why? Anyway, same happen the next day. We called the number on the rental agreement and they said they are only the car provider and the car hire contract is not with them. They asked me to contact the company that I signed the contract with.Then I looked up the reservation confirmation email and email them the problem and then somebody called me back and said where I was, Bristol, has a replacement car which was a manual small toyota. I told them this is totally different from what I booked and can't service my needs. Then they gave me another option - asked me to take it to car dealer Renault to have it check and fix. So I did, took it in and the prelim. check result was no gas in the air con. system and need a full re-check on next day. Final report came out on next day and found a pipe is leaking, but they don't have the parts need ordering from France. So I lost almost 2 days without the car and my time lost looking after this on behalf of the car supplier. All the record was sent via email to your supporting emailing system. For the rest of the trip, there was no other options offered to me and the whole family suffered tremendous uncomfortable heat and no rest in the car. We even had to cancelled a few long trips particularly our desirable trip to Scotland. I paid more to book a car with unlimited mileage and it didn't come in use because there is no air con in the car and under hot temp. Image driving 7 hours each way in that condition. Anyway, I am writing for serious compensation for full refund as it had ruined my whole family trip

I didn't find my booked car. Instead, have to take a loader van instead because I had no other options

Booked a compact car fiat 500 but was told at the desk on arrival that there were no cars available. We were offered a vw van instead which was fine as we were only using the vehicle to get to a family function.

Feel I have been conned.