Holiday

Very good.

The biggest problem was that we booked an automatic A3 car but ended up with a manual SUV Sportage. As you can imagine, it was a nightmare on narrow roads and steep hills. Additionally, they didn’t inform us at all and just pushed us hard to buy full insurance. We already purchased full insurance via the rental platform, which they didn’t recognize. They insisted we buy full insurance again for 130 euros including tax for three days, whereas in other countries, buying it is optional. Only after disputing for over an hour did the manager finally agree that it wasn't mandatory. They also didn’t tell us it was a manual car. We realized it once we got in the car and saw the manual gearbox, but by then, we were too tired to argue.

Counter staff very brusque when she realised I would not by extra insurance. Also added €31 for refuelling. Which was not clearn in booking details.

Nothing more than organised criminals. Charged for insurance but was told it was for fuel

Like: Friendly fast service, car we booked not available so they gave us a free upgrade to an SUV cheers.
Dislike: Everything was great