Very satisfied.

El día que llegamos a recoger el vehiculo (Ford Fiesta o similar) nos dicen que ellos no tienen Forg Fiesta y lo que tenemos reservado es un Fiat 500!! Los mismo empleados nos dicen que es un coche de categoría inferior. Despues (siempre segun Qeeq) al parecer son de la misma categoría. Viajen ustedes 4 adultos en uno y en el otro y cuentenme si la esperiencia es "similar". Al entregar el vehiculo nadie vino para ver en que condiciones se entrega. Se deja en una plaza donde cualquiera podría rayarlo o causarles desperfectos sin que haya constancia de que fue entregado en buenas condiciones o por lo menos las mismas en las que fue recogido!! Hay que de nuevo fotografiar el vehiculo por todas partes y con dia y hora en la foto por si acaso!!!

Qeeq acepta esa "similitud" de Ford Fiesta a Fiat 500 (que los dueños de esta empresa viajen cuatro adultos en uno y en el otro... y después nos cuenten su experiencia!!), y además, par mas INRI me enseñan capturas de pantalla donde el Fiat es mas caro que el Ford (será que ellos mismos no saben que un vehículo varía su precio de un día al siguiente según demanda??)

The process is simple, the service is excellent, and the vehicles are of good quality.

I have used goldcar once before and this was in January 2019 when I booked with Ryanair. The staff at the desk in Alicante were a bit rude and insisted that I pay another airport service charge although I had already paid this when I booked the car hire through Ryan air car hire. I paid the airport charge as they insisted that I had to before I could have the car and told me that it was nothing to do with them that I had already paid it. They tried to do exactly the same this time but I had a copy of your booking firm and it said what was included and clearly stated was airport charge. He wasn’t happy when I showed him the form and said they didn’t normally deal with your company but he then I think accepted it. I will only find this out when I contact my credit card company. The car was a Fiat panda and had lots of damage on it, too much really for me to record at the time so I left the car where it was and took lots of photos. Whilst I was completing the paperwork there were 2 other customers having heated arguments with the staff about the service they had received as well so my complaint is obviously not the only one. When I returned the car they tried to say that I had caused damage to the door mirror - this damage was obviously very old and had definitely not been caused by me. Fortunately I had a photo of this on my phone and he accepted this. I will not be using goldcar again as the 2 experiences I have had with them have both been bad.

Everything was very good and I will use the company again. I travel to Spain quite a lot - my next trip will be 17th may so I need a company I can trust to rent a car from.

Dislike: They forced me to hire an insurance even though I already had one