The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.
Excellent service! Since I often rent cars from EUROPCAR, I was given priority service after queuing. As it's a European Union-wide chain, my personal rental information was recognized immediately. The whole car rental process took less than five minutes. The car handover was quick, and the return inspection was very efficient too. During the recent Olympic period, the car's GPS provided real-time navigation information, which was fantastic. I rented a Hyundai, but due to unavailability, I was upgraded to an Audi that had only 2,000 kilometers on it.
No service in Chinese, but very patient. They added a €162 extra insurance charge on the order, claiming it’s mandatory for all orders outside France. Couldn't do anything about it, spent €162, not happy.
We arrived at 11:00 AM. After the staff finished their call, they started processing our paperwork, but we didn't have the driver's credit card with us, so we had to go back to get it. By the time we returned, it was 11:45 AM. We were then informed that they were on lunch break from 12:00 PM to 2:00 PM. We came back at 2:00 PM exactly and continued the process. In less than three minutes, the staff member handed our paperwork to another lady (the previous one was also a lady, who looked a bit Russian). After completing the paperwork, we could get the car. The staff told my husband he could choose the car, and when I looked, I almost cried. We had reserved a compact car, Alfa Romeo Giulietta with navigation or a similar model. The car parameters were manual transmission / 4 doors / 5 seats / air conditioning. Yet again, it was a Renault.
About QEEQ:10.0/10
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Great Value good car Thank you
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