SURPRICE RENT A CAR, Lisbon Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

SURPRICE RENT A CAR - Lisbon Airport Information, Car Rental Instructions & Policies

Address

Rua Americo de Jesus Fernandes, Lote G, 1800-023 Lisboa (38.769893 , -9.106205)

Telephone

+351300509199

Pick-up Instructions

The SURPRICE RENT A CAR - Lisbon Airport car rental location is located out of the airport

Free Shuttle bus service. Meeting point is located at the AEROBUS Bus Stop (located outside the front of Arrivals exit no4, first line). Our team is often driving around with shuttle buses marked SURPRICE. Please call 00351300509199 if you need assistance.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00	08:00 -20:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	EUR 1599-5000	7-30

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, AMEX

DinersClub,JCB,Discover,UnionPay are not accepted.

E-voucher

An e-voucher is accepted at this location.

Age requirements

25 - 80 years old ( the info. of exact age range is under collection)

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original Driver's License in Latin/Roman Alphabet

Original Driver's Licenses printed in Latin/Roman alphabet (such as English, French, German, Italian, Spanish, etc.) are acceptable for car rental without the need for an International Driving Permit (IDP). Driver's licenses printed in a non-Roman alphabet (such as Arabic, Chinese, Japanese, Cyrillic, etc.) must be accompanied by an International Driving Permit.

Customers must present a valid return ticket to their country of origin.

For local renters, you need to bring:

Full driver's license issued in Portugal

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Spain	EUR 10 per day

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Third Party Liability Insurance Excess:

EUR 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.6 mi from Lisbon Airport

Railway Stations

0.4 mi from Gare Do Oriente

4 mi from Santa Apolonia Train Station

4.3 mi from Rossio Station

Hotels

3.8 mi from Lisbon Serviced Apartments - Benformoso

4 mi from Spirit of 1512 by Lisbon Unique Apart

6.9 mi from BELÉM TERRACE by HOMING

Other Landmarks

4 mi from Liberty Avenue

4.3 mi from Santa Justa Elevator

4.4 mi from Aqueduct Of The Free Waters

CHECK RATES

Map view of SURPRICE RENT A CAR Store Location

coordinates: 38.769893 -9.106205

Guest Reviews

Total points： 6.8 / 10 Average

Vehicle condition: 6.3
Vehicle cleanliness: 6.8
Spaciousness: 6.7
Counter staff: 4.8
Pick-up location: 5.5
Drop-off location: 6.4
Pick-up time: over 60 mins
Drop-off time: 10-30 mins

D.Ahmed
Lisbon
7.3 /10 Good
Reviewed: Friday, January 25, 2019
The price was 7€ however they wanted to block 1800€ on my CC incase of anything that happens to the car, which is a huge amount and of course I didn't have almost 2000€ , so the other option was to pay 81€ for the car insurance and they would only block 300€ then. So the car rental price was expensive at the end but there was no other options.
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M.Ali
Lisbon
4.7 /10 Average
Reviewed: Sunday, April 14, 2019
Surprice rent a car, is a pressure selling company. The car collection is from an of site location and not on the airport. We had to wait for a bus to take us to another location. The staff I was on that day were rude. There only aim was to add services. In my case I had to rent a tag system for tolls. I was not told of the cost. While I was collecting my car, I saw a family harassed into buying additional insurance and services. At the end with reluctance the family paid an extra $925 US Dollars. The car I recieved was not a golf but a Toyota Auruis. All the cars had some bodywork damage. I decided to return my car a day earlier. I went to the return address which is 15 minutes away from the airport. I arrived just before 8pm, but I was waiting for 30 minutes plus to speak to an advisor. There were 2 on duty. As soon as he finished I told him I want to return the car earlier. He told me I have to pay 35 Euro. I refused and returned the following day.
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Anonymous
Lisbon
7 /10 Good
Reviewed: Thursday, April 25, 2019
The process to pick up the car took so long. People couldn’t find my reservation and did not reach quickly the easyrentcars. Staff not focused on providing a fast service to customers arriving sometime from a long flight and eager to enjoy vacation and not wiling to spend 1h30 for a car delivery. I will not use this service again, as the value for money to me is not worth in terms of convenience.
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Adam
Lisbon
9.7 /10 Excellent
Reviewed: Thursday, May 23, 2019
Everything was OK beside two thibgs: the toll device was a hidden cost (1.2€/day) and they only work until 8pm... Has to pay 35 euro extra for overtime since my plane was late.
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Y.Piddubnyak
Lisbon
8.7 /10 Very good
Reviewed: Monday, June 10, 2019
Friendly staff, great value for great money.
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Anonymous
Lisbon
8 /10 Very good
Reviewed: Friday, June 21, 2019
I get other car then I requested (Fiat Panda instead of Fiat 500) If I knew that before I would have ordered another car. I wanted that model Fiat 500.
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D.Grankina
Lisbon
2 /10 Poor
Reviewed: Tuesday, July 9, 2019
Absolutely horrible experience. Nobody picked us up from the airport for remote location of the car rental agency. No phones were answered. Agency asked for 2,000 euro deposit to use the car. Ended up using other reputable agency with no problems
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Anonymous
Lisbon
5.7 /10 Average
Reviewed: Thursday, July 11, 2019
The wait to pick up the car was extremely long for how few people were in line. It took on average 20-30 minutes for each party to fill out their paperwork and get their car. Surprice was extremely inefficient and slow and understaffed. As a result, we lost 2 hours of precious travel time
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o.moraru
Lisbon
5.3 /10 Average
Reviewed: Thursday, July 25, 2019
The rental process is terrible: the waiting time, conditions (no air conditioning and seating area), return process (I had to chase the person receiving the cars). The rental staff treats you like you owe them something, not respectful and ready to provide a service you have paid for. Besides cleanness, cars technical condition is deplorable: 1st failed on the second day, 2nd had a punctured tire, 3rd had a missing wiper blade (which I discovered on the road - serious safety issue). The 3rd was a smaller size luggage space and we had to travel with a seat blocked by suitcases. I had to pick up the 4th car 70km from my destination and spend 1/2 day on the process. I left a 1/4 tank in the process for which, I have not been reimbursed - I was told to contact Easyrentcars. I will never use Surprice again.
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Gerard
Lisbon
6 /10 Average
Reviewed: Monday, July 29, 2019
Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business
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Dayron
Lisbon
10 /10 Excellent
Reviewed: Wednesday, August 21, 2019
I was surprised with the customer service offered by this company. Would definitely recommend them and use them again.
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s.Virani
Lisbon
7.7 /10 Good
Reviewed: Wednesday, August 21, 2019
Took to log to get car. Drop off was easy. Shuttle said they couldn't take us to terminal 2 which is where our flight left from this was never mentioned anywhere
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S.Walker
Lisbon
6 /10 Average
Reviewed: Wednesday, August 21, 2019
Terrible service. We had to wait 4.5 hours to collect our car and another 90mins for the shuttle to get us to the airport after drop off.
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W.Hormann
Lisbon
9.7 /10 Excellent
Reviewed: Friday, August 23, 2019
Very good car and value.
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Anonymous
Lisbon
5.7 /10 Average
Reviewed: Friday, August 30, 2019
Cannot recommend. We waited more than an hour and half to collect the car. The lady who then attended to us was ruse. They also charged us additional insurance even though we had hours which ended up costing more than the actual rental. The ca itself was fine but never again.
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C.Castelo
Lisbon
8.7 /10 Very good
Reviewed: Tuesday, September 3, 2019
This is the second time using and no changes, delays as always. I booked economic car they were trying to give me a mini. Ans
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R.Araujo
Lisbon
7 /10 Good
Reviewed: Monday, September 9, 2019
The car was good. After being driven to pick up location. It took 4 hours to get the car. This is unacceptable it was 32 C outside, not a place to sit down or a place to get a bottle of water
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A.Pechy
Lisbon
5.3 /10 Average
Reviewed: Thursday, September 12, 2019
It was on the avegage level. I am not satisfied with the staff, they were not flexible, i could only leave the deposit with one bank account and so i had to pay 300 EUR insurance fee to cover the deposit.
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J.Gil
Lisbon
7.7 /10 Good
Reviewed: Friday, October 4, 2019
little long on peck up the car but workers or ok.
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Anonymous
Lisbon
6.3 /10 Average
Reviewed: Friday, October 4, 2019
Sem capacidade de recursos humanos para atender os clientes na recolha e entrega das viaturas. Estive mais de 60' em pé na fila a aguardar a minha vez para ser atendido. Impossível!!!! Sem condições e não recomendo!!!!
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S.Ro
Lisbon
7.3 /10 Good
Reviewed: Monday, October 7, 2019
Very smooth and fast pick up and drop off super cheap
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J.Relvas
Lisbon
9.3 /10 Excellent
Reviewed: Wednesday, October 16, 2019
Car behaved great and just as expected, had a good few bumps and scratches (all in bodywork) but staff took note of all of them so no hassle when returning it. Busy during pick up so took about 20 min to get the car after arriving on the company premises. Shuttle bus to and from airport is quick and usually don't have to way much for it. Good experience with them, not first time booked cars there and never had any problems whatsoever.
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Matej
Lisbon
8.7 /10 Very good
Reviewed: Wednesday, February 19, 2020
I had to purchase insurance because the deposit was too high (over 3000€)...so I paid double the price of the rent :/
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Anonymous
Lisbon
6.7 /10 Average
Reviewed: Wednesday, March 25, 2020
The stuff did everything they could to sell me the full insurance. The only way to not getting full insurance was blocking 2.600€ of my card!!!!!
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Anonymous
Lisbon
9.3 /10 Excellent
Reviewed: Tuesday, May 10, 2022
The car was perfect, how ever I scratched one rim trying to avoid an accident and I was charged 260 euros at the checkout. This is the price of 2 new rims and they are making money when they see that you don't take their insurance.
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L.Franchuk
Lisbon
6.3 /10 Average
Reviewed: Tuesday, May 24, 2022
As this car was the least expensive of all available on the site so we didnt expect much. Car was not very clean inside and was scratched with numerous small dents. It ran and drove well without any issues so it was good value if you can tolerate slow service and a less than pristine vehicle.
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L.Franchuk
Lisbon
6.7 /10 Average
Reviewed: Friday, May 27, 2022
Low cost rental so didnt expect a pristine vehicle. Bit dented up but ran well and was ok on the highway. Good value.
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Anonymous
Lisbon
7.3 /10 Good
Reviewed: Monday, June 5, 2023
The car was clean but the fuel tank wasn't full. The car company argued that it was same to same when the booking document clearly mentioned that it is full to full. The staff at drop-off was quite helpful
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A.Pimentel
Lisbon
10 /10 Excellent
Reviewed: Wednesday, August 30, 2023
Great experience
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S.Campos Soares
Lisbon
10 /10 Excellent
Reviewed: Sunday, January 7, 2024
very good service, car, price, location, friendliness!
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C.Franca
Lisbon
9 /10 Excellent
Reviewed: Tuesday, March 26, 2024
All good Thanks
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Anonymous
Lisbon
4 /10 Average
Reviewed: Thursday, May 30, 2024
Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.
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Haley Hansen
Lisbon
8 /10 Very good
Reviewed: Thursday, August 9, 2018
There are only two staff members, and each customer takes 20 minutes. Being third in line means waiting for more than half an hour. When I arrived at the airport, the rental company didn't answer the phone. I had to call twice before they picked up on the third call.
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Lilith Maria
Lisbon
6 /10 Average
Reviewed: Friday, September 2, 2022
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Tim Richards
Lisbon
6 /10 Average
Reviewed: Sunday, July 3, 2022
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Zachary Congreve
Lisbon
2 /10 Poor
Reviewed: Saturday, January 11, 2020
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Aaron Ricardo
Lisbon
4 /10 Average
Reviewed: Wednesday, June 19, 2019
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Jamie Wolf
Lisbon
2 /10 Poor
Reviewed: Wednesday, September 4, 2019
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