I changed 4 cars to get one good

o.moraru

Portugal

Reviewed: Thu, Jul 25, 2019

About SURPRICE RENT A CAR: 5.3 /10

The rental process is terrible: the waiting time, conditions (no air conditioning and seating area), return process (I had to chase the person receiving the cars). The rental staff treats you like you owe them something, not respectful and ready to provide a service you have paid for. Besides cleanness, cars technical condition is deplorable: 1st failed on the second day, 2nd had a punctured tire, 3rd had a missing wiper blade (which I discovered on the road - serious safety issue). The 3rd was a smaller size luggage space and we had to travel with a seat blocked by suitcases. I had to pick up the 4th car 70km from my destination and spend 1/2 day on the process. I left a 1/4 tank in the process for which, I have not been reimbursed - I was told to contact Easyrentcars. I will never use Surprice again.

About QEEQ: 7.0 /10

Full Size Van | Mercedes-Benz Vito or similar

9-day rental

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

Haley Hansen

Portugal

5-day rental

Reviewed: Thu, Aug 9, 2018

About SURPRICE RENT A CAR: 8.0 /10

There are only two staff members, and each customer takes 20 minutes. Being third in line means waiting for more than half an hour. When I arrived at the airport, the rental company didn't answer the phone. I had to call twice before they picked up on the third call.

L.Franchuk

Portugal

30-day rental

Mini | Volkswagen up or similar

Reviewed: Tue, May 24, 2022

About SURPRICE RENT A CAR: 6.0 /10

As this car was the least expensive of all available on the site so we didnt expect much. Car was not very clean inside and was scratched with numerous small dents. It ran and drove well without any issues so it was good value if you can tolerate slow service and a less than pristine vehicle.

About QEEQ: 10.0 /10

QEEG was fine

Portugal

9-day rental

Compact | Renault Captur or similar

Reviewed: Tue, May 10, 2022

About SURPRICE RENT A CAR: 9.0 /10

The car was perfect, how ever I scratched one rim trying to avoid an accident and I was charged 260 euros at the checkout. This is the price of 2 new rims and they are making money when they see that you don't take their insurance.

About QEEQ: 10.0 /10

Portugal

7-day rental

Compact | Renault Megane or similar

Reviewed: Wed, Mar 25, 2020

“Not nice at all”

About SURPRICE RENT A CAR: 6.7 /10

The stuff did everything they could to sell me the full insurance. The only way to not getting full insurance was blocking 2.600€ of my card!!!!!

About QEEQ: 10.0 /10

J.Relvas

Portugal

3-day rental

Economy | Toyota Yaris or similar

Reviewed: Wed, Oct 16, 2019

“Easy and good rental service”

About SURPRICE RENT A CAR: 9.3 /10

Car behaved great and just as expected, had a good few bumps and scratches (all in bodywork) but staff took note of all of them so no hassle when returning it. Busy during pick up so took about 20 min to get the car after arriving on the company premises. Shuttle bus to and from airport is quick and usually don't have to way much for it. Good experience with them, not first time booked cars there and never had any problems whatsoever.

About QEEQ: 10.0 /10

Price drop is good but only looks to its own booking. Ended up cancelling initial booking and rebook another one from scratch for half the initial price (different company from initial booking, same car size). Easy to book and cancel it (still haven't checked if funds were returned though since takes a few days)

I changed 4 cars to get one good

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

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