LISBON - SURPRICE RENT A CAR is a SCAM

Portugal

Reviewed: Thu, May 30, 2024

About SURPRICE RENT A CAR: 4.0 /10

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

About QEEQ: 9.0 /10

Reply by Qeeq:
We are sorry to learn you have unhappy experience. You are responsible for keeping the vehicle clean during your rental period. If the vehicle is not clean enough when you return it, you may be charged a cleaning fee.We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Mini | Fiat 500 or similar

7-day rental

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

Aaron Ricardo

Portugal

1 days rental

Reviewed: Wed, Jun 19, 2019

About SURPRICE RENT A CAR: 4.0 /10

The staff had a bad attitude and lacked patience.

Zachary Congreve

Portugal

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Reviewed: Sat, Jan 11, 2020

About SURPRICE RENT A CAR: 2.0 /10

The order stated full-to-full fuel policy, but the car was given with an empty tank! Furthermore, the car's condition was poor with scratches and dents all over.

S.Campos Soares

Portugal

14-day rental

Small SUV | Renault Captur or similar

Reviewed: Sun, Jan 7, 2024

“great experience”

About SURPRICE RENT A CAR: 10.0 /10

very good service, car, price, location, friendliness!

About QEEQ: 10.0 /10

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Fri, Jun 21, 2019

“I get other car then I requested (Fiat Panda instead of Fiat 500)”

About SURPRICE RENT A CAR: 8.0 /10

I get other car then I requested (Fiat Panda instead of Fiat 500) If I knew that before I would have ordered another car. I wanted that model Fiat 500.