LISBON - SURPRICE RENT A CAR is a SCAM

Portugal

Reviewed: Thu, May 30, 2024

About SURPRICE RENT A CAR: 4.0 /10

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

About QEEQ: 9.0 /10

Reply by Qeeq:
We are sorry to learn you have unhappy experience. You are responsible for keeping the vehicle clean during your rental period. If the vehicle is not clean enough when you return it, you may be charged a cleaning fee.We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Mini | Fiat 500 or similar

7-day rental

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L.Franchuk

Portugal

4-day rental

Mini | Volkswagen up or similar

Reviewed: Fri, May 27, 2022

About SURPRICE RENT A CAR: 6.0 /10

Low cost rental so didnt expect a pristine vehicle. Bit dented up but ran well and was ok on the highway. Good value.

About QEEQ: 10.0 /10

Matej

Portugal

1 days rental

Mini Van | Volkswagen Touran 7 Seats or similar

Reviewed: Wed, Feb 19, 2020

“So far so good”

About SURPRICE RENT A CAR: 8.7 /10

I had to purchase insurance because the deposit was too high (over 3000€)...so I paid double the price of the rent :/

About QEEQ: 10.0 /10

Price droped, I saved 17€

Dayron

Portugal

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Wed, Aug 21, 2019

“Renting a car has never been easier”

About SURPRICE RENT A CAR: 10.0 /10

I was surprised with the customer service offered by this company. Would definitely recommend them and use them again.

About QEEQ: 10.0 /10

This was one of the easiest websites I’ve ever used for renting a vehicle. Thanks

Gerard

Portugal

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Mon, Jul 29, 2019

“Never again”

About SURPRICE RENT A CAR: 6.0 /10

Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business

About QEEQ: 8.0 /10

The online process was fine, didn’t realize the nightmare I would face using surprice in Lisbon !

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Fri, Jun 21, 2019

“I get other car then I requested (Fiat Panda instead of Fiat 500)”

About SURPRICE RENT A CAR: 8.0 /10

I get other car then I requested (Fiat Panda instead of Fiat 500) If I knew that before I would have ordered another car. I wanted that model Fiat 500.

LISBON - SURPRICE RENT A CAR is a SCAM

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

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