Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
June 20, 2026
Destination: Barcelona
Picked up the car at Barcelona Airport T1 and it was super easy to find the rental desk. The staff were locals and incredibly friendly. They suggested an upgrade and local insurance, but when we declined there was no hard sell at all, which I really appreciated. There was a small hiccup when we went to actually get the car though—the team hadn’t brought out the model we’d booked, so we ended up waiting in the parking lot for about an hour. In the end they admitted it was their mistake and upgraded us to a nearly brand-new Volvo XC40 with just over 3,000 km on it, which felt like fair compensation. Returning the car was smooth too: the staff did a quick walk-around, found no issues, and we were done. The only downside of the trip was getting a parking ticket in Barcelona, which they said can only be processed after 15 days. Hope everyone else has a smooth trip too!
View moreJune 19, 2026
Destination: Madrid
The staff were really professional and well-mannered.
View moreJune 17, 2026
Destination: Sevilla
There were a few hidden charges, but the staff were really friendly and they didn’t push any extra insurance.
View moreJune 17, 2026
Destination: Barcelona
The car was in great condition.
View moreJune 16, 2026
Destination: Madrid
The rental staff were really friendly. They did try to upsell some extra insurance at first, but once I explained we’d already bought full coverage, they backed off and didn’t push it.
View moreJune 14, 2026
Destination: Mallorca
After you pick up your luggage at Mallorca airport, head out and go to the red area on the left – their office has been moved outside now.
View moreJune 13, 2026
Destination: Barcelona
Pickup and return were both really easy, and the staff were super efficient.
View moreJune 12, 2026
Destination: Madrid
Very satisfied with the service.
View moreJune 11, 2026
Destination: Alicante
Awesome service, the staff were super friendly and efficient, and they even offer an airport drop-off service.
View moreJune 11, 2026
Destination: Gran Canaria
The rental company was pretty good. They tried to upsell some insurance, but once I said no, they didn’t push it. When I returned the car, they checked it on the spot, confirmed there was no damage, signed everything off within a few minutes, and the deposit was released the next day.
View moreJune 11, 2026
Destination: Valencia
Super satisfied, definitely worth recommending.
View moreJune 5, 2026
Destination: Madrid
They even gave us a free upgrade, and the pickup/return instructions were super clear, so it was really easy to find everything.
View moreJune 4, 2026
Destination: Madrid
Pick-up and drop-off were pretty smooth, but there was no staff around when I returned the car. About an hour later they charged me 1,611 euros, claiming there were scratches on the body. I’m still dealing with the insurance claim now, luckily I had taken out the extra full coverage.
View moreMay 31, 2026
Destination: Madrid
Overall very good. I’d suggest skipping the website insurance and just buying full coverage directly at the counter. It’s a bit more expensive, but you don’t have to leave a deposit of over €1,000.
View moreMay 30, 2026
Destination: Barcelona
Super impressed overall.
View moreMay 28, 2026
Destination: Madrid
I’ve rented with Europcar a few times now and have driven over 30,000 km safely around Europe with them—couldn’t be happier!
View moreMay 28, 2026
Destination: Barcelona
Super convenient to use.
View moreMay 27, 2026
Destination: Madrid
Pretty good overall. They do try to upsell you on insurance and stuff, but that’s pretty standard.
View moreMay 27, 2026
Destination: Gran Canaria
Everything went really well, communication was smooth and easy.
View moreMay 24, 2026
Destination: Barcelona
The guy at the airport was awesome. No hard sell at all, so I really don’t get where all those bad reviews online are coming from. My card had an issue and he patiently waited while I sorted it out. The whole rental process was super smooth.
View moreMay 22, 2026
Destination: Barcelona
I told them I needed room for a lot of luggage, and they handed me this huge four-row minivan—way over the top.
View moreMay 20, 2026
Destination: Barcelona
Fantastic service—they even upgraded my car to a better model.
View moreMay 20, 2026
Destination: Barcelona
Really good and super convenient.
View moreMay 19, 2026
Destination: Madrid
Really great experience, keep up the good work!
View moreMay 14, 2026
Destination: Madrid
When you return the car it has to be completely full, and they only allow up to about 10 km of fuel usage, so you’re basically forced to fill up at a nearby gas station right before drop-off.
View moreMay 11, 2026
Destination: Mallorca
Pretty good overall.
View moreMay 9, 2026
Destination: Barcelona
Absolutely fantastic
View moreMay 7, 2026
Destination: Barcelona
The rental staff were really friendly and helpful.
View moreMay 5, 2026
Destination: Madrid
Each full charge only got me about 120km, which they did mention when I rented the car. Still, it meant I had to recharge almost every two days, which was a bit inconvenient.
View moreMay 3, 2026
Destination: Barcelona
Excellent service. They recommended an electronic toll pass, basically like ETC, and it worked great—saved us a lot of time at toll booths.
View moreApril 30, 2026
Destination: Badajoz
I booked a Qashqai but ended up with a Peugeot instead. It was a bit smaller inside, but since it was a hybrid it drove pretty well overall.
View moreApril 26, 2026
Destination: Vigo
Best car rental experience we’ve had in Spain. At pickup they clearly explained what size scratch would actually count as damage (anything bigger than a large coin). When we returned the car they immediately sent the final bill showing no extra charges. Everyone was friendly and professional.
View moreApril 21, 2026
Destination: Alicante
Really good overall. They didn’t push the insurance at all, just gave clear reminders, and the staff kept a friendly smile the whole time.
View moreApril 20, 2026
Destination: Tenerife
Staff were pretty nice, and I’d booked a VW Golf but they upgraded me to an Audi Q2 on arrival, which was a pleasant surprise. The downside was how slow everything was – picking up the car took ages.
View moreApril 20, 2026
Destination: Barcelona
Very satisfied
View moreApril 14, 2026
Destination: Sevilla
The car itself was in really good condition, with about 25,000 km on it. The only downside was the trunk space – QEEQ said it could fit two 24-inch suitcases, but in reality it only fit one. This is a small local company and they’re quite strict when checking the car on return. I strongly suggest taking photos when you pick up the car, even of very light scratches, so everything is recorded. I did that and just showed them my pickup photos, and everything was fine. The deposit was €1,000, which is on the high side. The only real issue is the deposit still hasn’t been refunded – they said it would take 3–5 days, but it’s been almost 20 days with no update, so I’m just waiting. Other than that, I’m basically satisfied. Note that this company has a mileage limit, but if you’re only driving around the local area, it’s a good option, especially since the price is much cheaper than the big brands.
View moreApril 12, 2026
Destination: Alicante
The whole registration and rental process was great and really worry‑free. The car looked pretty new on the outside. While I was at the hotel, it got a small scratch, and I was really nervous they’d charge me for it. But when I went back, the staff just told me I could leave, said such a minor scrape wasn’t a problem and wouldn’t affect anything. They didn’t ask me to pay a cent, so all my earlier worrying turned out to be unnecessary.
View moreApril 12, 2026
Destination: Madrid
Because of the language barrier, it took quite a while to communicate when picking up the car.
View moreApril 10, 2026
Destination: Madrid
I originally booked a Mercedes A-Class but they upgraded me to an X5 for free. The car was quite new and really nice to drive. The staff were great both at pickup and drop-off, and their English was excellent. Big thumbs up.
View moreMarch 29, 2026
Destination: Madrid
If 100 is a perfect score, I’d give them about an 88. Overall the service was solid, but there’s one thing I have to point out.
View moreI showed up right on time at 12:00 to pick up the car. They did arrange a same-class vehicle for me (another VW SUV), but when we got to the parking lot they told me the car still wasn’t cleaned and asked me to wait… The problem is, this waiting time doesn’t get reflected anywhere – I still had to return the car at the original time stated in my booking.
After I insisted, the staff on site verbally agreed I could return the car 30 minutes later (important detail: only he knew about this. When I returned the car, it was a different staff member who checked it in, and they just charged me for an extra full day).
March 29, 2026
Destination: Sevilla
Had to wait more than 2 hours after arriving at Seville Airport before they finally had a car for me. The car itself was fine, just a bunch of scratches… I took photos of every single one! Staff were reasonably polite and, to be fair, they didn’t push extra insurance on me when they saw I wasn’t interested. They just warned me that a single scratch would cost €1,400, which is insanely expensive – easily the priciest company I’ve ever used. I’m used to paying maybe €300–500 for minor damage. I told them fine, I’ll make sure I don’t give you even one new scratch! The deposit was €300 and it was refunded instantly when I returned the car in Barcelona.
View moreMarch 29, 2026
Destination: Sevilla
Their service is actually pretty cool.
View moreMarch 23, 2026
Destination: Valencia
Pretty good overall, no complaints.
View moreMarch 22, 2026
Destination: Madrid
The company felt pretty legit. No hard sell on extra insurance, they didn’t insist on any license translations beyond the original, and they just double-checked I could drive a manual. My Focus got swapped for another car in the same class, but since it only had about 800 km on it, I really couldn’t complain. We did a 14-day road trip around Madrid, Seville, and Valencia with a small manual car for two people, and it was perfect—especially with cheap fuel.
View moreMarch 22, 2026
Destination: Madrid
I book with this company most of the time, their service has always been solid.
View moreMarch 20, 2026
Destination: Barcelona
Picked it mainly because of their airport branch.
View moreMarch 14, 2026
Destination: Barcelona
Everything was great – the car was really new with low mileage, and the whole trip went smoothly.
View moreMarch 4, 2026
Destination: Sevilla
Pretty sure they upgraded my car, which was nice but it drank fuel like crazy—drove about 250 km and had to spend 40€ on gas.
View moreMarch 1, 2026
Destination: Madrid
Pickup and return were both super easy, and the staff were really friendly and helpful.
View moreFebruary 28, 2026
Destination: Madrid
The staff were pretty decent and their attitude was fine.
View more