Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
November 4, 2026
Destination: Madrid
Overall pretty good. They did try to upsell their own insurance at first, but once I told them I’d already bought QEEQ’s coverage, they stopped pushing it.
View moreNovember 3, 2026
Destination: Barcelona
Pretty good overall.
View moreNovember 3, 2026
Destination: Marbella
Service was really friendly and both pickup and return were super quick.
View moreNovember 1, 2026
Destination: Algeciras
Even though the tank was pretty much empty when I picked up the car, they did refund me for the unused fuel when I returned it. The car itself was in good condition, actually better than what I originally booked, and it was quite fuel‑efficient.
View moreOctober 31, 2026
Destination: Santander
Bilingual staff made communication really easy.
View moreOctober 31, 2026
Destination: Barcelona
Booked a SEAT with automatic transmission but was given a near‑new Jetour with only 3,000 km on it. The specs are decent and it’s fine for low-speed city driving, but once you get on the highway, the dash keeps throwing three different error messages. The bigger issue is the steering – it feels sticky and correcting your direction takes effort, which makes driving pretty tiring. Not sure if this is just this car or a common Chery problem.
View moreOn top of that, it’s a fuel car but they set it up like an EV with a column shifter, which is whatever, but they even removed the start/stop button. You can’t just turn the engine on or off independently; the locking is all automatic sensing too – if you’re within about two meters of the car it unlocks itself, which doesn’t feel very secure when you’re outside.
Then there’s the trunk space: it looks bigger than a regular three‑box sedan, but the fixed cargo cover splits the height in two. A 28" suitcase can only just fit flat under the cover, and the depth isn’t enough unless you recline the rear seats a bit. Overall it’s less practical than a Toyota Yaris sedan, where I can easily fit both a 28" and 26" suitcase at the same time.
All in all, the Jetour is not enjoyable to drive. The space isn’t really usable and the handling is worse. Also, parking lot entrances and spaces around here are pretty narrow, so bigger cars are harder to manage.
October 30, 2026
Destination: Barcelona
Service was great, and they even gave my kid a set of drawing pens.
View moreOctober 30, 2026
Destination: Madrid
The rental company felt pretty big and legit.
View moreOctober 29, 2026
Destination: Madrid
The rental company was fine overall, but they charged €274 for the border-crossing fee plus one additional driver for 18 days, which felt a bit steep. Apparently the cross-border fee has gone up recently.
View moreOctober 29, 2026
Destination: Tenerife
Really friendly staff and super efficient service. Picking up and returning the car was really quick, and they refunded the deposit right after I dropped the car off. They’ll recommend an upgrade when you rent, but you can just say no if you don’t need it.
View moreOctober 29, 2026
Destination: Lanzarote
Super professional and efficient, with no hard selling or hidden charges at all.
View moreOctober 28, 2026
Destination: Barcelona
Excellent experience, highly recommended.
View moreOctober 25, 2026
Destination: Barcelona
It was okay overall.
View moreOctober 24, 2026
Destination: Madrid
Super satisfied overall. The staff were really friendly, knew exactly what they were doing, and we actually got a 9-seat Mercedes instead of the 7-seat we booked. The car was in great condition—really smooth rental experience.
View moreOctober 23, 2026
Destination: Madrid
The car they gave us was really new, but the tire pressure warning kept coming on. The staff insisted it was fine though.
View moreOctober 23, 2026
Destination: Leganes
Pretty good overall.
View moreOctober 23, 2026
Destination: Barcelona
Super satisfied with the whole experience.
View moreOctober 23, 2026
Destination: Barcelona
Europcar has always been the benchmark among the big rental companies for me—service is great and definitely better than Sixt. I wanted to drive a BMW, but they said I arrived more than an hour late so they couldn’t hold the X1 and offered an Audi Q3 instead, saying it’d be roomier. When I went to pick it up I realized it really was bigger, and then they actually upgraded me again to a Q5, which was a fantastic surprise. The car was quite new but had lots of scratches, so I took photos of everything. The scratches are most likely because streets and parking garages in major European cities are really narrow. If the car hadn’t had so many marks on it, I’d have given them a perfect score.
View moreOctober 21, 2026
Destination: Barcelona
There were quite a lot of people when we picked up the car, so we had to wait a bit, but the return process was pretty efficient. You can basically just drop the car and leave. We only spent a little extra time because of the fueling issue. In the end, the staff acknowledged that the tank wasn’t full when we picked it up and gave us a fair settlement plan.
View moreOctober 20, 2026
Destination: Zaragoza
Super happy with the whole experience – really professional!
View moreOctober 19, 2026
Destination: Barcelona
Really good overall.
View moreOctober 17, 2026
Destination: Bilbao
Really good overall
View moreOctober 17, 2026
Destination: Mallorca
Self-service kiosks
View moreOctober 16, 2026
Destination: Madrid
Easy to find right after you walk out of the terminal, but the entrance for returns is tiny and we also had some communication issues.
View moreOctober 16, 2026
Destination: Sevilla
The rental staff took the time to explain everything in detail, which was really helpful.
View moreOctober 16, 2026
Destination: Mallorca
Pretty big rental company, so picking up and dropping off the car was fairly convenient.
View moreOctober 15, 2026
Destination: Barcelona
It was okay overall, nothing special but nothing really bad either.
View moreOctober 15, 2026
Destination: Mallorca
Great value for money, everything was pretty good.
View moreOctober 15, 2026
Destination: Barcelona
Absolutely loved the whole rental experience—everything went smoothly from start to finish.
View moreOctober 14, 2026
Destination: Madrid
The staff were really patient and friendly, and using a translation app made communication super easy.
View moreOctober 14, 2026
Destination: Palma De Mallorca
Apart from the pickup location being a bit hard to find, everything else was great.
View moreOctober 14, 2026
Destination: Madrid
Pretty good overall, they even have a self‑service app for booking cars.
View moreOctober 12, 2026
Destination: Sevilla
The rental office was super easy to find, the paperwork was fast, the car was in great condition, and drop-off was really efficient—my deposit was refunded in under 3 minutes.
View moreOctober 9, 2026
Destination: Barcelona
Great service and super efficient.
View moreOctober 8, 2026
Destination: Sevilla
We got pretty lucky – the car we picked up was almost brand new, came with built-in navigation and a 360° camera, and it drove really smoothly. Returning it was a bit of a hassle though. We did a one-way rental and arrived after the branch had already closed. We’d double-checked with staff beforehand and were told to park in the designated area and drop the keys in the return box. The next day the branch suddenly called asking for the license plate number because no one had passed on the info internally and they couldn’t find the car at first, which gave us quite a scare.
View moreOctober 8, 2026
Destination: Madrid
They gave me a MINI, and even though people always say it drives like a go-kart, this generation feels pretty average. It even feels kind of heavy when you’re actually driving it.
View moreOctober 5, 2026
Destination: Sevilla
Staff were really friendly and it was easy to find the pickup location.
View moreOctober 5, 2026
Destination: Lanzarote
Car was in excellent condition
View moreOctober 5, 2026
Destination: Madrid
I'd recommend getting the insurance. I’d already bought it on the platform, so there wasn’t much else to discuss.
View moreOctober 4, 2026
Destination: Madrid
Avis’s rental form comes in both Chinese and English, which is honestly the most convenient I’ve seen so far. I booked a BMW 1 Series and they gave me an Alfa Romeo B‑segment instead, so it was actually an upgrade. The car had an Eco sticker, so you can enter a lot of low‑emission zones, but you still need to avoid some ZTL areas that are residents‑only, like the old towns in Seville and Ronda. This car runs on 95 octane and surprisingly even had regen. When I picked it up, a full tank showed 520 km of range, and by the time I returned it, a full tank was showing 780 km — the next driver is probably going to be shocked when they see that.
View moreSeptember 30, 2026
Destination: Tenerife
The car I picked up had quite a few scratches and dents, but that seems pretty normal for cars on this island. The rental company will probably get them fixed and they do keep records of existing damage, so as long as you don’t add any new scratches or bumps when you return it, you’re fine. Just make sure to take plenty of photos when you pick up the car so you’ve got proof of the original condition.
View moreSeptember 30, 2026
Destination: Barcelona
Really good.
View moreSeptember 28, 2026
Destination: Malaga
Super satisfied, everything went smoothly.
View moreSeptember 27, 2026
Destination: Alicante
Super, super satisfied with the whole experience.
View moreSeptember 24, 2026
Destination: Madrid
Really thoughtful service and super easy to communicate with.
View moreSeptember 22, 2026
Destination: Ciudad Real
The staff were really professional and super friendly.
View moreSeptember 20, 2026
Destination: Madrid
They’ll try to upsell you on insurance, but you can just say no. Overall the whole process was pretty smooth.
View moreSeptember 19, 2026
Destination: Madrid
Really impressed with QEEQ. There was an issue when we arrived in Madrid in the middle of the night and the rental company wanted extra fees because communication wasn’t going well. QEEQ stepped in, coordinated everything and handled it nicely, and we ended up getting the car without any problems.
View moreSeptember 16, 2026
Destination: Sevilla
Hardly had to wait in line at all.
View moreSeptember 9, 2026
Destination: Mallorca
Really happy with the overall service.
View more