Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 20, 2026
Destination: Barcelona
Picked it mainly because of their airport branch.
View moreMarch 14, 2026
Destination: Barcelona
Everything was great – the car was really new with low mileage, and the whole trip went smoothly.
View moreMarch 4, 2026
Destination: Sevilla
Pretty sure they upgraded my car, which was nice but it drank fuel like crazy—drove about 250 km and had to spend 40€ on gas.
View moreMarch 1, 2026
Destination: Madrid
Pickup and return were both super easy, and the staff were really friendly and helpful.
View moreFebruary 28, 2026
Destination: Madrid
The staff were pretty decent and their attitude was fine.
View moreFebruary 27, 2026
Destination: Sevilla
Line was pretty long when picking up the car, but the service was decent. No hard selling, and the return inspection was quick and straightforward. It’s a smaller rental company and they do have a mileage cap, so watch out you don’t go over it.
View moreFebruary 27, 2026
Destination: Mérida
Everything went smoothly, nothing to complain about.
View moreFebruary 27, 2026
Destination: Madrid
Overall, Eurocpcar was really efficient and straightforward to deal with, no hidden tricks. I’d definitely consider using them again next time I’m in Europe.
View moreFebruary 24, 2026
Destination: Malaga
The rental cars are parked right at the airport, easy to find with clear signs. The online rental desk will charge you two separate amounts: one is a fuel deposit, the other is for the insurance option. There’s a €1200 deposit that gets refunded about a month later, or you can choose a full coverage package for €170.
View moreFebruary 22, 2026
Destination: Madrid
Super satisfied with the whole experience.
View moreFebruary 22, 2026
Destination: Lanzarote
Cicar is probably the busiest local rental company in Lanzarote, while Europcar had no line at all. They tried to upsell three levels of insurance. Some of the roads to attractions are really rough, so the coverage is actually useful. Full insurance was a bit over €20 a day, and then you don’t have to stress about scrapes, bumps, or flying gravel. I’d definitely recommend getting full coverage.
View moreFebruary 21, 2026
Destination: Madrid
Super satisfied! Everything was clear and the whole pickup and return process was super smooth.
View moreFebruary 20, 2026
Destination: Granada
The pickup office is actually inside the train station. We were greeted by a very tall lady who clearly walked us through everything in the office – where to pick up the car, the exact parking spot, the plate number, and how to exit the parking garage. We followed her instructions and found the car with no issues, but when we tried to leave the parking lot, the barrier wouldn’t lift even after scanning the QR code like it said. Just when we had no idea what to do, we saw the same lady coming over from a distance. She checked and said it was a system issue, then manually lifted the barrier to let us out. We also asked if we could return the car early in Seville since we’d arrive after office hours, and she told us there’s a where you can just drop the key in.
View moreFebruary 19, 2026
Destination: Barcelona
Excellent service.
View moreFebruary 16, 2026
Destination: Barcelona
Rented for 10 days and everything went smoothly.
View moreFebruary 14, 2026
Destination: Madrid
Consistently reliable, just like always.
View moreFebruary 10, 2026
Destination: Barcelona
Super happy with the car – it was brand new, automatic, and the smart features were really easy to use.
View moreFebruary 10, 2026
Destination: Mallorca
Great service area, very professional and friendly!
View moreFebruary 7, 2026
Destination: Madrid
Excellent service with a really professional and attentive team, I’m super satisfied!
View moreFebruary 5, 2026
Destination: Sevilla
Super satisfied with the whole experience, I’ll definitely rent from your company again next time.
View moreFebruary 2, 2026
Destination: Madrid
Pretty satisfied overall.
View moreJanuary 25, 2026
Destination: Mallorca
Lining up to pick up the car took a bit long, almost 30 minutes, but once it was my turn the actual paperwork and handover were really quick. Returning the car was super simple and fast.
View moreJanuary 25, 2026
Destination: Valencia
Everything was great.
View moreJanuary 23, 2026
Destination: Barcelona
Awesome rental company with no hidden charges at all.
View moreJanuary 22, 2026
Destination: Madrid
Rented a car in Spain for a road trip around Europe. When we got to France the car started having issues and couldn’t pick up speed, but at the airport in France they swapped and upgraded our car on the spot. Big international rental chains like this have branches in most European countries, which is honestly super convenient.
View moreJanuary 22, 2026
Destination: Madrid
They didn’t log all the existing damage, so make sure you double-check everything before you leave and take plenty of photos as proof.
View moreJanuary 12, 2026
Destination: Tenerife
Pretty efficient overall.
View moreJanuary 10, 2026
Destination: Madrid
Super easy to find – just walk out to the arrivals hall, turn right and you’re there. Hardly any people, so we barely had to queue. Staff were really friendly; they did try to upsell insurance, but when we said no they didn’t push or make things awkward. Overall a pretty good experience, and returning the car was smooth and hassle-free too.
View moreJanuary 9, 2026
Destination: Madrid
Couldn't find the rental office at the pickup address, no one answered the phone, and the staff didn’t really know how to use some of the car’s features.
View moreJanuary 3, 2026
Destination: Madrid
Both pick-up and drop-off were pretty hassle-free.
View moreJanuary 3, 2026
Destination: Madrid
No lines at all, the paperwork was super quick, and best of all, adding a second driver was free – really nice perk.
View moreDecember 31, 2025
Destination: Bilbao
Really friendly service, they responded quickly to all my car rental needs and the whole experience was top-notch.
View moreDecember 30, 2025
Destination: Valencia
Amazing car rental service. We had a lot of luggage and they immediately switched us to a bigger car, no hassle at all, everything went super smoothly.
View moreDecember 28, 2025
Destination: Madrid
The staff were really friendly, and there were people who spoke English. They know QEEQ bookings inside out, so the whole process was super quick.
View moreDecember 27, 2025
Destination: Madrid
This company’s service is great – really friendly and super efficient.
View moreDecember 14, 2025
Destination: Sevilla
Super satisfied – picking up and dropping off the car was really easy.
View moreDecember 11, 2025
Destination: Madrid
Super professional and super fast, I’m really happy with the whole experience!
View moreDecember 5, 2025
Destination: Alicante
Smooth service exceeded expectations.
View moreDecember 1, 2025
Destination: Madrid
Pretty good. It's a large rental company, very professional and reliable.
View moreNovember 25, 2025
Destination: Pamplona
The service was excellent.
View moreNovember 21, 2025
Destination: Bilbao
The service was excellent, and the car pickup and return process was well-organized and convenient. Remember to bring two credit cards under your name.
View moreNovember 20, 2025
Destination: Madrid
Very satisfied
View moreNovember 18, 2025
Destination: Madrid
The Europcar branch at Madrid Atocha train station is located on the basement level and is very noticeable. The service is excellent, and the process of signing the rental agreement and picking up the car is simple and efficient. I rent from them every year when I'm abroad.
View moreNovember 16, 2025
Destination: Lanzarote
The service at this car rental was quite good, but unfortunately, I originally booked a Fiat 500 and ended up with a Fiat Panda. When I asked the staff, they mentioned they rarely have the Fiat 500 model available.
View moreNovember 13, 2025
Destination: Valencia
The interior space of this Fiat is quite spacious and very convenient.
View moreNovember 11, 2025
Destination: Madrid
No waiting in line, quick and efficient process.
View moreNovember 10, 2025
Destination: Madrid
There were only two staff members, but overall they were fairly efficient. It took about 10-15 minutes to process each order. They did try to upsell their own insurance, but once they knew I had third-party coverage, they didn't push further.
View moreNovember 8, 2025
Destination: Pamplona
Pickup and return were super convenient.
View moreOctober 30, 2025
Destination: Madrid
At Madrid Airport, all the car rental companies are located together, but both when picking up and dropping off the car, only the Europcar counter had a crowd, while the other counters had barely anyone. This really shows how good their car conditions and service are. When picking up the car, the counter was staffed by a lovely lady who spoke excellent English and was incredibly patient. She helped us choose the right car based on our needs and even recommended a car that had only 4,000 kilometers on it. Although we upgraded the car on site and paid extra, the overall service experience was amazing and definitely worth recommending.
View moreOctober 30, 2025
Destination: Madrid
Absolutely satisfied. The guy who assisted me was really helpful. Big thanks to him!
View more