Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 17, 2025
Destination: Bilbao
The car is in very good condition.
View moreSeptember 14, 2025
Destination: Madrid
The rental process was well-organized, the staff were very friendly, answered questions patiently, and there were no upselling attempts. Very satisfied.
View moreSeptember 11, 2025
Destination: Madrid
Great
View moreSeptember 9, 2025
Destination: Barcelona
They required us to purchase roadside assistance, claiming it was mandatory for entering France.
View moreSeptember 8, 2025
Destination: Tenerife
Excellent
View moreSeptember 8, 2025
Destination: Malaga
Even though I already had global insurance, I was still forced to purchase local third-party roadside assistance. They only recognize local coverage.
View moreSeptember 7, 2025
Destination: Madrid
Very satisfied with the car rental service, it made my trip efficient, convenient, and comfortable.
View moreSeptember 6, 2025
Destination: Madrid
Everything else was fine, but the actual car model provided was different from the one booked, which caused issues fitting the luggage. Make sure to choose the right car model carefully.
View moreSeptember 3, 2025
Destination: Madrid
The staff completed the damage assessment on the spot. The bill was not very clear, but consulting through QEEQ basically met my expectations.
View moreAugust 31, 2025
Destination: Valencia
Great! The staff were very friendly.
View moreAugust 29, 2025
Destination: Madrid
The airport shuttle had a long queue on the day of pickup, but the shuttle driver provided a number and the counter would call the numbers in advance, so it was fairly quick.
View moreAugust 28, 2025
Destination: Sevilla
The car had some issues, so they let me exchange it at a nearby store. There are many locations, and they even upgraded the vehicle for free.
View moreAugust 27, 2025
Destination: Mallorca
Not bad, but they asked me to add insurance and I refused.
View moreAugust 27, 2025
Destination: Bilbao
Great as always, fast and responsible service.
View moreAugust 27, 2025
Destination: Madrid
Quite satisfied.
View moreAugust 23, 2025
Destination: Cordoba
Convenient and efficient, great value for money.
View moreAugust 23, 2025
Destination: Barcelona
The vehicle check and return process is relatively fast.
View moreAugust 21, 2025
Destination: Madrid
Very good
View moreAugust 21, 2025
Destination: Barcelona
Satisfied
View moreAugust 21, 2025
Destination: Barcelona
We booked an SUV for five people, but were given a station wagon. The space was relatively limited, although the trunk was quite large and fit all the luggage.
View moreAugust 21, 2025
Destination: Madrid
The service attitude was excellent.
View moreAugust 20, 2025
Destination: Barcelona
When picking up the car, I accidentally left my wallet at the service counter. I tried contacting the car rental company through QEEQ customer service but couldn't reach them. Thankfully, the rental company reached out to us proactively, and I got my wallet back. Big thumbs up to them!
View moreAugust 20, 2025
Destination: Madrid
Great service, very friendly.
View moreAugust 19, 2025
Destination: Madrid
Purchased full insurance and received the car quickly. They asked if I wanted to upgrade the car, but I didn't. Their attitude was still very good.
View moreAugust 19, 2025
Destination: San Sebastian
The vehicle was in excellent condition, very stable on the highway, and had strong traction!
View moreAugust 18, 2025
Destination: Madrid
The overall car rental process was fine.
View moreAugust 18, 2025
Destination: Barcelona
The location is very close to the attraction, but the storefront is quite small. The car was parked in an underground garage nearby. Initially, I was given a compact SUV with significant wear on the front right tire. The next day, I went to the airport and exchanged it for a Citroën C4, but I had to wait several hours.
View moreAugust 16, 2025
Destination: Mallorca
Very satisfied.
View moreAugust 15, 2025
Destination: Mallorca
Pretty good.
View moreAugust 15, 2025
Destination: Madrid
It's okay.
View moreAugust 15, 2025
Destination: Sevilla
August 14, 2025
Destination: Barcelona
The reservation was made with Alamo, but they are actually partnered with Europcar. I've booked cars through them several times, and their service is very professional. Although we booked a category of vehicle like a Renault Scénic, I was worried that it might be a bit tight for five people plus luggage. However, seeing that we had a larger group and more luggage, the staff provided us with a much larger car than the one we booked. Many thanks to the kind employee!
View moreAugust 14, 2025
Destination: Madrid
Excellent service.
View moreAugust 13, 2025
Destination: Valencia
Very satisfied, very efficient.
View moreAugust 13, 2025
Destination: Sevilla
Returning the car by following the navigation was still somewhat tricky near the store. After circling a few times, I eventually found it. At the store, I spent 50 euros on full coverage for two days, which was roughly the same as the rental cost. However, it meant I didn't have to pre-authorize a 2000-euro deposit—paying for peace of mind. When returning the car, the staff checked the mileage and fuel level, and since everything was fine, the process was completed smoothly.
View moreAugust 13, 2025
Destination: Barcelona
August 12, 2025
Destination: Madrid
It's located inside the airport, which is quite convenient.
View moreAugust 11, 2025
Destination: Barcelona
The staff service was terrible. The office clerk was on a personal call, and there was nobody at the service desk outside. We waited for a long time, and eventually walked over to signal him. He responded with 'Wait a moment, my colleague will be here!' and then shut the door.
View moreAugust 11, 2025
Destination: Valencia
The staff can speak English.
View moreAugust 11, 2025
Destination: Barcelona
August 11, 2025
Destination: Malaga
There weren't many people at the time, and the pickup process was reasonable.
View moreAugust 10, 2025
Destination: Madrid
Pretty good.
View moreAugust 10, 2025
Destination: Madrid
Satisfied
View moreAugust 10, 2025
Destination: Ibiza
When we arrived, they switched the car. After realizing we had many suitcases, they found a Peugeot 5008 for us, which was more flexible and considerate of the customer's needs.
View moreAugust 8, 2025
Destination: Barcelona
August 8, 2025
Destination: Barcelona
The return process was very quick.
View moreAugust 8, 2025
Destination: Barcelona
August 7, 2025
Destination: Malaga
The deposit and fuel fee were refunded promptly within three days, very worth praising.
View moreAugust 7, 2025
Destination: Madrid
Very satisfied, great attitude, and the car was easy to drive.
View moreAugust 6, 2025
Destination: Barcelona
Very satisfied
View more