Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 4, 2026
Destination: Malaga
Super satisfied with the whole experience.
View moreAugust 4, 2026
Destination: Barcelona
It was okay overall.
View moreAugust 1, 2026
Destination: Barcelona
I went ahead and bought full coverage on my own so I wouldn’t have to deal with any disputes if something happened. The insurance ended up costing more than the rental itself, but I guess that’s the price of peace of mind.
View moreJuly 31, 2026
Destination: Madrid
It’s actually a bit far from the airport, but it’s really convenient from my hotel.
View moreJuly 31, 2026
Destination: Mallorca
Pretty easy to find. I’d recommend just buying the rental company’s own insurance right at the counter.
View moreJuly 30, 2026
Destination: Granada
Absolutely fantastic
View moreJuly 30, 2026
Destination: Madrid
The staff were really friendly and helpful, and the whole pick-up process was super smooth.
View moreJuly 29, 2026
Destination: Madrid
Staff at the rental place were pretty nice. Had to wait a few minutes to pick up the car, drop-off was done in about two minutes, so overall I’m really happy.
View moreBooked an RV4 but got a same-class Renault Captur instead. The car felt a bit smaller, but everything else was fine.
July 28, 2026
Destination: Barcelona
Be extra careful around the street-side underground garage area.
View moreJuly 23, 2026
Destination: Barcelona
Everything went smoothly from pickup to return.
View moreJuly 20, 2026
Destination: Madrid
Service was pretty solid. The self-service return was a bit tricky at first, but I managed to figure it out in the end.
View moreJuly 17, 2026
Destination: Barcelona
The line was a bit long, but everything else was great.
View moreJuly 16, 2026
Destination: Valencia
The staff were quite friendly, but they really can’t just change the charges on a whim like that.
View moreJuly 7, 2026
Destination: Madrid
I booked a gas car on QEEQ, but when we got to the counter the staff just looked at the booking and gave us an EV instead. After seeing it was electric, we went back and asked to change the car, but the guy refused, wouldn’t even look at the booking properly and had a pretty bad attitude, telling us to talk to his supervisor. We finally found the manager, showed him the reservation and he swapped it for a Renault gas car. Driving in Europe is still much more convenient with a petrol car—using an EV was really inconvenient.
View moreJuly 6, 2026
Destination: Barcelona
Our self-drive trip in Spain went really smoothly overall. There was just one incident in downtown Barcelona: while we were stopped at a red light, an Indian guy on a motorbike punctured our right rear tire. We called for roadside assistance and the rental company responded really quickly, sending both a tow truck and a taxi. We took the taxi back to the rental office to swap cars. Returning the car was super easy too—you just park in the designated area and drop the keys in the mailbox. The service was excellent!
View moreJuly 6, 2026
Destination: Mallorca
Great service and a really new car.
View moreJuly 4, 2026
Destination: Madrid
Super satisfied – everything was handled really efficiently.
View moreJuly 1, 2026
Destination: Madrid
The office was fairly easy to find, and the manager was a young woman who actually seemed pretty experienced. Parking in Spain is insanely tight almost everywhere, which was really frustrating. When we first saw the rental car, we just couldn’t accept it at all—a 7‑seater that looked tiny. There were six of us, and we honestly couldn’t imagine how we were all supposed to fit. The manager told us, basically: if we don’t take this car, the rental we already paid is non‑refundable; if we wanted to switch to the 9‑seat Mercedes, it would be €200 a day. So we reluctantly took this “unbelievably small” car, squeezed six people in, and piled our luggage up like a mountain. Later, after driving into a few indoor car parks in Spain and Portugal, we realized how lucky we were—if we’d actually swapped to that Mercedes van, we’d have been in serious trouble, just trying to find and get into parking spaces would have driven us crazy. In the end we were genuinely thankful for that “cold and heartless” manager and her refusal to compromise.
View moreJune 30, 2026
Destination: Mallorca
Picked up the car with Record Go at Mallorca Airport and everything went smoothly.
View moreJune 29, 2026
Destination: Madrid
Very satisfied
View moreJune 28, 2026
Destination: Madrid
Super quick and convenient. I told them I already had my own insurance and they were totally fine with it.
View moreJune 27, 2026
Destination: Madrid
The staff all spoke English, so communication was super easy.
View moreJune 26, 2026
Destination: Madrid
Great service, especially reminding us to cover our luggage when we parked.
View moreJune 20, 2026
Destination: Barcelona
Picked up the car at Barcelona Airport T1 and it was super easy to find the rental desk. The staff were locals and incredibly friendly. They suggested an upgrade and local insurance, but when we declined there was no hard sell at all, which I really appreciated. There was a small hiccup when we went to actually get the car though—the team hadn’t brought out the model we’d booked, so we ended up waiting in the parking lot for about an hour. In the end they admitted it was their mistake and upgraded us to a nearly brand-new Volvo XC40 with just over 3,000 km on it, which felt like fair compensation. Returning the car was smooth too: the staff did a quick walk-around, found no issues, and we were done. The only downside of the trip was getting a parking ticket in Barcelona, which they said can only be processed after 15 days. Hope everyone else has a smooth trip too!
View moreJune 19, 2026
Destination: Madrid
The staff were really professional and well-mannered.
View moreJune 17, 2026
Destination: Barcelona
The car was in great condition.
View moreJune 16, 2026
Destination: Madrid
The rental staff were really friendly. They did try to upsell some extra insurance at first, but once I explained we’d already bought full coverage, they backed off and didn’t push it.
View moreJune 14, 2026
Destination: Mallorca
After you pick up your luggage at Mallorca airport, head out and go to the red area on the left – their office has been moved outside now.
View moreJune 13, 2026
Destination: Barcelona
Pickup and return were both really easy, and the staff were super efficient.
View moreJune 12, 2026
Destination: Madrid
Very satisfied with the service.
View moreJune 11, 2026
Destination: Alicante
Awesome service, the staff were super friendly and efficient, and they even offer an airport drop-off service.
View moreJune 11, 2026
Destination: Gran Canaria
The rental company was pretty good. They tried to upsell some insurance, but once I said no, they didn’t push it. When I returned the car, they checked it on the spot, confirmed there was no damage, signed everything off within a few minutes, and the deposit was released the next day.
View moreJune 11, 2026
Destination: Valencia
Super satisfied, definitely worth recommending.
View moreJune 5, 2026
Destination: Madrid
They even gave us a free upgrade, and the pickup/return instructions were super clear, so it was really easy to find everything.
View moreJune 4, 2026
Destination: Madrid
Pick-up and drop-off were pretty smooth, but there was no staff around when I returned the car. About an hour later they charged me 1,611 euros, claiming there were scratches on the body. I’m still dealing with the insurance claim now, luckily I had taken out the extra full coverage.
View moreMay 31, 2026
Destination: Madrid
Overall very good. I’d suggest skipping the website insurance and just buying full coverage directly at the counter. It’s a bit more expensive, but you don’t have to leave a deposit of over €1,000.
View moreMay 30, 2026
Destination: Barcelona
Super impressed overall.
View moreMay 28, 2026
Destination: Madrid
I’ve rented with Europcar a few times now and have driven over 30,000 km safely around Europe with them—couldn’t be happier!
View moreMay 28, 2026
Destination: Barcelona
Super convenient to use.
View moreMay 27, 2026
Destination: Madrid
Pretty good overall. They do try to upsell you on insurance and stuff, but that’s pretty standard.
View moreMay 27, 2026
Destination: Gran Canaria
Everything went really well, communication was smooth and easy.
View moreMay 24, 2026
Destination: Barcelona
The guy at the airport was awesome. No hard sell at all, so I really don’t get where all those bad reviews online are coming from. My card had an issue and he patiently waited while I sorted it out. The whole rental process was super smooth.
View moreMay 22, 2026
Destination: Barcelona
I told them I needed room for a lot of luggage, and they handed me this huge four-row minivan—way over the top.
View moreMay 20, 2026
Destination: Barcelona
Fantastic service—they even upgraded my car to a better model.
View moreMay 20, 2026
Destination: Barcelona
Really good and super convenient.
View moreMay 19, 2026
Destination: Madrid
Really great experience, keep up the good work!
View moreMay 14, 2026
Destination: Madrid
When you return the car it has to be completely full, and they only allow up to about 10 km of fuel usage, so you’re basically forced to fill up at a nearby gas station right before drop-off.
View moreMay 11, 2026
Destination: Mallorca
Pretty good overall.
View moreJune 17, 2026
Destination: Sevilla
There were a few hidden charges, but the staff were really friendly and they didn’t push any extra insurance.
View moreJuly 1, 2026
Destination: Barcelona
Service was great, they even gave us a free upgrade on the car, and it was no problem at all returning it at a different parking lot.
View more