Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 5, 2025
Destination: Madrid
Reliable and trustworthy as they are a big company.
View moreAugust 5, 2025
Destination: Valencia
Very satisfied
View moreAugust 4, 2025
Destination: Madrid
Satisfied
View moreAugust 4, 2025
Destination: Valencia
Average. The parking lot has limited spaces, and the exit and entrance are very narrow, making it easy to scratch the car. Is this part of the rental company's trick?
View moreAugust 3, 2025
Destination: Barcelona
I think overall it's pretty good. There was no aggressive upselling of insurance. When picking up the car, there was a 'prepaid fuel option' for €97, and they said it would be refunded if the car is returned with a full tank. I was initially worried they wouldn't refund it upon return, but they did refund it when I returned the car fully fueled. I was also concerned about potential issues during the car return process, but they inspected the car on the spot and issued a receipt clearly and promptly. Everything was transparent and straightforward.
View moreAugust 2, 2025
Destination: Granada
Satisfied
View moreAugust 1, 2025
Destination: Sevilla
Pretty good, smooth communication in English.
View moreAugust 1, 2025
Destination: Mallorca
It's quite okay.
View moreAugust 1, 2025
Destination: Malaga
Very satisfied
View moreJuly 31, 2025
Destination: Malaga
Very satisfied, QEEQ is my go-to for international car rentals.
View moreJuly 30, 2025
Destination: Granada
Good vehicle condition and excellent service.
View moreJuly 30, 2025
Destination: Sevilla
Very good, excellent service.
View moreJuly 30, 2025
Destination: Mallorca
The service was quite good. Vehicle inspection was very thorough, so it's essential to purchase full insurance.
View moreJuly 29, 2025
Destination: Barcelona
1. The staff tried to upsell the store's insurance, which made the car pickup process somewhat unpleasant. 2. The car's condition wasn't good, with visible scratches. 3. The staff asked us to sign off on the car's condition before showing it to us. 4. The car's Bluetooth couldn't connect to the phone because it required a password. The staff could have been more helpful but only provided the parking spot number and left us to figure it out.
View moreJuly 29, 2025
Destination: Barcelona
It was an extremely bad car rental experience. When we arrived, the rental company didn't have the exact model we booked and forced us to pay an extra 43.57 euros for a supposed 'upgraded' model (which was actually quite similar to the one we originally booked). Based on our previous car rental experiences, if the rental company doesn't have the reserved car, they would usually provide a similar car for free without charging us any price difference.
View moreJuly 29, 2025
Destination: Barcelona
A very poor car rental experience. When we arrived, the rental company did not have the exact model we had booked and forced us to pay an additional 43.57 euros for a different car (which was actually similar to what we originally booked). Based on our previous car rental experiences, if a rental agency didn't have the car available, they would automatically and free of charge provide a similar replacement without charging any additional fees.
View moreJuly 29, 2025
Destination: Barcelona
I mainly had an issue with being forced to buy a €50 insurance. If you don't buy it, you have to wait until the next day when they're open to change cars, and you can't do an unattended return. They also switched my car—I'd specifically chosen the manual Fiat 500 because I liked its design.
View moreJuly 29, 2025
Destination: Bilbao
Staff provided detailed explanations, did not push insurance, and we were lucky there was no queue.
View moreJuly 28, 2025
Destination: Madrid
Fast and considerate of customers.
View moreJuly 28, 2025
Destination: Barcelona
Very satisfied.
View moreJuly 27, 2025
Destination: Alicante
Quite standard.
View moreJuly 27, 2025
Destination: Leon
1. The vehicle verification process took a bit longer than expected (20-30 minutes). 2. Mobile credit cards cannot be used; physical cards are required. 3. There was no handover of the car; they simply gave me the keys and told me to find the car in the parking lot. 4. No joint inspection of the vehicle's condition was conducted, and I later discovered a crack on the windshield caused by a rock. 5. There was no explanation of the vehicle's basic operations and usage.
View moreJuly 27, 2025
Destination: Barcelona
The service attitude was quite good.
View moreJuly 26, 2025
Destination: Santiago De Compostela
Satisfied
View moreJuly 25, 2025
Destination: Madrid
The service is decent.
View moreJuly 25, 2025
Destination: Malaga
Excellent
View moreJuly 24, 2025
Destination: Madrid
Before renting the car, I took a video and noticed some minor scratches. When returning the car, the company refused to acknowledge them and insisted on deducting the insurance.
View moreJuly 24, 2025
Destination: Barcelona
We chose the full coverage insurance when booking the car. At the Barcelona airport rental counter, we specifically informed the staff that we already had insurance and did not need any additional coverage. However, they still added insurance to the bill, claiming it was a refundable deposit. It's been half a month since we returned to our home country, and the amount has yet to be refunded. This charge is incredibly frustrating.
View moreJuly 23, 2025
Destination: Barcelona
The staff inspecting the car during return seemed to be nitpicking, not sure if it was intentional. Anyway, I recorded a video as proof. The deposit refund process was incredibly slow, and they wouldn't process it unless you followed up. The overall service was quite average and not very obliging; you must actively chase them for the deposit refund.
View moreJuly 23, 2025
Destination: Barcelona
The service is enthusiastic, but the English communication often has a strong accent, requiring patience to ensure clarity.
View moreJuly 23, 2025
Destination: Madrid
Good
View moreJuly 23, 2025
Destination: Madrid
There is a shuttle bus, about 10 minutes to the car rental shop. The vehicle had 12,000 km on it and was great to drive. However, I don't recommend using Google Maps for navigation as the ramp directions after freeway exits are very confusing.
View moreJuly 22, 2025
Destination: Madrid
Saw other customers complaining loudly at the rental company.
View moreJuly 22, 2025
Destination: Gran Canaria
It went smoothly, the location was easy to find, and the car pickup was inside the terminal, which was very convenient.
View moreJuly 22, 2025
Destination: Sevilla
Very good
View moreJuly 21, 2025
Destination: Barcelona
There are plenty of vehicles, but the chances of model replacement are relatively high.
View moreJuly 21, 2025
Destination: Madrid
During holidays, there are many people renting cars, and it took an hour to get the car.
View moreJuly 21, 2025
Destination: Barcelona
Pretty good.
View moreJuly 21, 2025
Destination: Mallorca
The pick-up and drop-off process is simple and efficient.
View moreJuly 21, 2025
Destination: Mallorca
Excellent!
View moreJuly 21, 2025
Destination: Madrid
Not bad
View moreJuly 20, 2025
Destination: Madrid
Very good.
View moreJuly 19, 2025
Destination: Madrid
The actual rental company is Europcar, a well-known large company with professional and reliable service.
View moreJuly 19, 2025
Destination: Mallorca
Pretty good.
View moreJuly 19, 2025
Destination: Barcelona
This company is completely untrustworthy. When I went to rent a car, I had purchased the platform's extra full insurance, but they refused to acknowledge it and forced me to buy their in-store insurance. After I bought their insurance, they gave me a very poorly maintained car. Later, when I complained, they gave me a somewhat newer car. I took some photos of the exterior to check for scratches, dents, and issues with the glass or tires, and inspected the seat cushions before driving it away. Two days later, I realized that the clips on the sun visor were broken. When we returned the car, I assumed the visor was already broken before and didn't mention it. However, the store staff immediately checked the visor and fined me 50 euros for it. Honestly, who would inspect the sun visor when picking up a car? Additionally, we got a parking ticket during the rental period. When I received the notice, I immediately asked my friend to pay the 25-euro fine online. Yet this morning, I received another fine notice from the rental company asking me to pay 200 euros for the same issue. This is an absolute scam.
View moreJuly 18, 2025
Destination: Alicante
The car had defects that were not recorded by the rental company, so I had to rely on my own photos. When picking up the car, there was a crack at the rear, which I photographed. However, since I picked up the car at the train station and returned it at the airport, the drop-off location directly charged 1800 euros. I had to file a claim to get a refund.
View moreJuly 18, 2025
Destination: Madrid
Very satisfied
View moreJuly 18, 2025
Destination: Tenerife
Overall service was satisfactory, and the vehicle's exterior was briefly inspected during return.
View moreJuly 18, 2025
Destination: Madrid
The overall performance and condition of the car were satisfactory, but the store's service was quite average. I booked the car a day in advance to pick it up from the airport store, but during my way to the pickup location, I called and found out that the actual pickup spot was elsewhere, and this was not communicated to me beforehand. When arriving to pick up the car, the store was closed, and I had to wait a long time. Returning the car was even worse — despite arriving an hour earlier than the agreed time, I ended up waiting for 3 hours. The store was closed, and no one could be reached despite countless calls. After 3 hours, the platform finally helped get in touch with the store.
View moreJuly 18, 2025
Destination: Madrid
The car provided was a DR brand, which I later found out online was a Chery car rebranded by the Italian company DR. The car's condition was mediocre, and the carpets in the front row had two large holes worn through. I had to tear a cardboard box to place over them. When picking up the car, there were a lot of people, but only two staff members who were being very slow, so it took over two hours to get the car. The phone number was always unreachable! I tried calling the number on the order from the time my plane landed until after I returned the car, and it never went through. Later, I requested to return the car in a different city, Seville, due to my travel itinerary, but the request was denied. They also refused a delayed return request, so I had no choice but to drive through the night without rest to Madrid to return the car.
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